RENDA OMOH

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Provided strong leadership to enhance team productivity and morale.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Organized and executed launch of Number communities.
• Evaluated property conditions and recommended improvements.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Managed and moderated online forums to maintain a positive and supportive environment for members.
• Maximized rental income while minimizing expenses through effective planning and control.
• Collected and maintained careful records of rental payments and payment dates.
• Implemented property management systems to support community and expertly handle diverse needs.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Facilitated partnerships with external organizations, expanding the community''s resources and opportunities for collaboration.
• Mentored junior team members as they onboarded into their roles as Community Managers, offering guidance in best practices and ongoing support with complex challenges.
• Completed annual rent calculations using housing database software.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Enhanced community engagement by implementing tailored communication strategies and social media campaigns.
• Built strong relationships with key influencers, contributing to the growth of the community''s reach and reputation.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

• Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
• Evaluated property conditions and recommended improvements.
• Organized and executed launch of Number communities.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Coordinated appointments to show marketed properties.
• Enhanced online community engagement by creating and implementing tailored content strategies.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Completed annual rent calculations using housing database software.

• Completed annual rent calculations using housing database software.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Actively listened to feedback from community members, addressing concerns promptly while maintaining professional integrity.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Managed community within established cost constraints.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Enhanced community engagement by implementing tailored communication strategies and social media campaigns.
• Planned special events such as lotteries, dedications and project tours.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Kept properties in compliance with local, state, and federal regulations.
• Built strong relationships with key influencers, contributing to the growth of the community''s reach and reputation.
• Created policies and procedures for successful community management.

• Organized and executed launch of Number communities.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Managed and moderated online forums to maintain a positive and supportive environment for members.
• Maximized rental income while minimizing expenses through effective planning and control.
• Generated professional networks by engaging in professional, industry and government organizations.
• Organized successful community events that fostered networking opportunities and increased member satisfaction.
• Implemented streamlined onboarding processes for new members, enhancing their overall experience within the community.
• Collected and maintained careful records of rental payments and payment dates.
• Developed a comprehensive content calendar, resulting in a consistent and unified brand message across all platforms.
• Implemented property management systems to support community and expertly handle diverse needs.
• Curated high-quality resources that supported member learning goals while aligning with broader organizational objectives.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Completed annual rent calculations using housing database software.
• Managed community within established cost constraints.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Enhanced community engagement by implementing tailored communication strategies and social media campaigns.
• Optimized community management budget by reallocating resources towards high-impact initiatives that delivered measurable value for the organization.
• Aided upper-level leaders by completing budgets and Type reports for executive action planning.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Kept properties in compliance with local, state, and federal regulations.
• Built strong relationships with key influencers, contributing to the growth of the community''s reach and reputation.

• Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
• Evaluated property conditions and recommended improvements.
• Organized and executed launch of Number communities.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Coordinated appointments to show marketed properties.
• Managed community within established cost constraints.
• Generated leads for sales and rental properties through cold calls and referrals.
• Communicated effectively with owners, residents, and on-site associates.
• Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
• Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Kept properties in compliance with local, state, and federal regulations.
• Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.

• Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Participated in community events to promote services and engage with public.
• Collaborated with local businesses to arrange partnerships or discounts exclusive to community residents, enhancing their overall living experience.
• Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
• Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
• Assessed community needs and identified resources for social and community service programs.
• Received and processed resident payments, and updated system accounts with latest information.
• Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Collected rental payments from residents and kept meticulous records of delinquent accounts.
• Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.

• Delivered emergency 24-hour on-call service for tenants on building issues.
• Kept properties in compliance with local, state, and federal regulations.
• Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
• Communicated effectively with owners, residents, and on-site associates.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Completed annual rent calculations using housing database software.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to develop and implement creative solutions to complex problems.
• Self-motivated, with a strong sense of personal responsibility.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Delivered emergency 24-hour on-call service for tenants on building issues.
• Kept properties in compliance with local, state, and federal regulations.
• Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
• Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
• Maximized rental income while minimizing expenses through effective planning and control.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Communicated effectively with owners, residents, and on-site associates.
• Created valuable resources such as blog posts, whitepapers, webinars, and podcasts to educate community members on industry trends and best practices.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Collected and maintained careful records of rental payments and payment dates.
• Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
• Evaluated property conditions and recommended improvements.
• Proven ability to learn quickly and adapt to new situations.
• Strengthened communication skills through regular interactions with others.
• Provided professional services and support in a dynamic work environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Gained extensive knowledge in data entry, analysis and reporting.
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to develop and implement creative solutions to complex problems.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Collaborated on hiring and training of new employees, professional growth of staff team building and motivation.
• Developed succession plans and promotion paths; identifying high potential employees increase in retention for management staff.
• Reduced expenses by analyzing benefits programs, procuring competitive program savings the first year, while provide employees superior benefits.
• Member of Leadership and Strategic Planning Committee analyzing company KPIs and seeking effective plans to increase revenue.

• Oversaw Human Resources functions for 450+ union and non-union employees ensuring compliance with Federal, State, laws regarding workplace discrimination, safety regulations
• Provided labor relations
• Showed 98% reduction of grievances from 1995 to 1999 by managing CBA and developing good working relationship with all company employees.
• Led and provided direction for recruitment activities for both hourly and salary employees, implementing robust orientation and onboarding program improving employee retention by 10%.
• Increased referrals 35% by building productive partner networks.
• Promoted employee buy-in of organizational objectives by conducting orientations/onboarding of new team members and regular meetings for employees.
• Successfully led company talent management initiatives partnering with senior management completing reviews and goals before deadline.
• Monitored employee programs closely to assess effectiveness and strategically make proactive changes to meet changing demands.
• Oversaw various benefit programs, including pension, 401K, EAP, medical, dental and vision packages.
• Provided education and guidance on new policy implementation and procedures to unify responses, provide appropriate investigative actions and reach resolution of grievances/employee complaints.
• Ability to communicate efficiently and effectively with all levels of employees
• Coordinated activities of human resources team, distributing resources and personnel effectively to meet HR needs.
• Led and provided direction for human resources team.

Studied courses Educational Development Program