RENEÉ A. ADKINS-JONES
Richmond,VA
Summary
Experienced Office Manager and administration professional with twenty years of experience in overseeing a wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
27
27
years of professional experience
Work History
Director of Child Care /Accts. Receivable Coord.
Friends Association for Children Child Development
Richmond, VA
11.2003 - Current
- Manage childcare facility operations, ensuring a safe and nurturing environment for children.
- Oversee staff management, while supporting program development, and facility upkeep to guarantee regulatory compliance.
- Supervise and evaluate childcare staff while fostering a positive work atmosphere.
- Support a curriculum aligned with state and federal standards for child development.
- Ensure facility maintenance for cleanliness and safety, including effective management of supplies.
- Maintain compliance with all childcare-related health and safety regulations.
- Communicate with parents regarding children's progress, and addressed concerns.
Front End Team Lead (hourly Asst. Manager)
Walmart
Richmond, VA
07.2016 - 07.2025
- Delegated tasks to employees based on shift needs and individual capabilities.
- Enhanced customer service ratings through continuous training of front-line staff.
- Trained new team members using hands-on techniques and online modules for business success.
- Managed cash advances for sales associates, ensuring excellence in customer service delivery.
- Monitored security zones to maintain effective store protection protocols.
- Supervised a team of 20 associates, fostering a positive work environment through communication and support.
IT Security Specialist
Defense Supply Center Richmond
Richmond, VA
01.2001 - 01.2003
- Provided customer access for Automated Information System Applications, (AIS).
- Reset and Assigned End User Passwords for various AIS applications.
- Maintained current filing system for Defense Logistical Agency and Non-DLA Customers.
- Notified customers via e-mail or the phone with user Id's and Password information for AIS Access Information Systems/Computer Operator.
- Designed, implemented and maintained security systems and controls.
- Protected secure data files and regulated access.
IT Helpdesk Support
US Treasury Department EADC
Richmond, VA
01.1999 - 01.2003
- Installed cable lines for new workstations and configured PCs for optimal performance.
- Developed training materials for software installation and usage.
- Provided software and hardware maintenance to enhance PC functionality.
- Maintained Help Desk support, ensuring high-quality customer service delivery.
- Fielded customer inquiries at Help Desk and fulfilled technical requests.
- Resolved Level 1 technical issues related to software, hardware, and peripherals.
- Supplied user IDs and passwords to end users based on security protocols.
Education
BBA - Administrative Management
ECPI University
Virginia Beach, VA06-2016
Associate of Applied Science - Computer Electronics Technology
ECPI Technical College
Richmond, VA06-2000
Skills
- Business administration
- Staff management
- Facility maintenance
- Business operations
- Operational leadership
- Early childhood education
- Communication skills
- Safety protocols
- Verbal and written communication
- Accounts management
- Payment processing
- Billing automation
- Data organization
- Microsoft Office Suite
Timeline
Front End Team Lead (hourly Asst. Manager)
Walmart
07.2016 - 07.2025
Director of Child Care /Accts. Receivable Coord.
Friends Association for Children Child Development
11.2003 - Current
IT Security Specialist
Defense Supply Center Richmond
01.2001 - 01.2003
IT Helpdesk Support
US Treasury Department EADC
01.1999 - 01.2003
BBA - Administrative Management
ECPI University
Associate of Applied Science - Computer Electronics Technology
ECPI Technical College
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