Rene Alvarez
Sanford,NC
Summary
Results-driven Lead Customer Experience Manager adept at enhancing customer satisfaction and loyalty through efficient task execution. Possess specialized skills in strategic planning, customer feedback analysis, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive customer interactions.
Overview
1
1
year of professional experience
Work History
Customer Lead
Food Lion
Sanford, NC
07.2023 - 06.2024
- Evaluated existing procedures for handling customer interactions and identified opportunities for improvement.
- Established processes for customer inquiries, complaints, and disputes resolution.
- Developed and implemented customer feedback systems to measure customer satisfaction levels.
- Designed customer loyalty programs to reward customers for their continued patronage.
- Ensured compliance with applicable laws and regulations pertaining to consumer protection rights.
- Created and maintained a positive customer service environment through training, monitoring, and providing feedback to team members.
- Provided guidance on how best to handle challenging or difficult customers situations.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Education
High School Diploma -
Lee County High School
Sanford, NC05-2024
Skills
- Strategic Thinking
- Customer Segmentation
- Customer Empathy
- Customer Acquisition
- Account Management
- Data Analytics
- Customer Service
- Multitasking
- Task Prioritization
- Effective Communication
- Adaptability
- Adaptability and Flexibility
- Time Management
- Professional and Courteous
- Positive Attitude
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Lead
Food Lion
07.2023 - 06.2024
High School Diploma -
Lee County High School
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