Rene Alvarez
Kerrville,TX
Summary
Dynamic professional with a proven track record at Enterprise Rent-A-Car, excelling in team leadership and customer relations. Skilled in staff training and conflict resolution, I have successfully implemented process improvements that enhanced operational efficiency. Committed to fostering employee engagement and driving performance, I thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Kerrville, Texas
06.2022 - Current
- Managed daily branch operations and ensured excellent customer service.
- Trained and mentored new team members on company policies.
- Oversaw vehicle inventory management and maintenance schedules.
- Implemented process improvements for efficient branch workflow.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with teams to achieve branch performance goals effectively.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Performed financial transactions such as deposits, refunds, Invoice and billing setup.
Student Mentor
University Of Texas San Antonio
San Antonio, Texas
01.2022 - 05.2022
- Guided students in academic planning and course selection processes.
- Encouraged student engagement through workshops and group discussions.
- Developed resources to aid students in achieving personal and academic goals.
- Assisted in resolving student inquiries and providing support services.
- Monitored student progress and provided constructive feedback regularly.
- Facilitated peer mentoring sessions to promote community-building among students.
- Provided mentorship and advice to students regarding academic, social, and personal issues.
- Organized activities for students to build relationships, promote team building, and foster collaboration.
Education
Bachelor of Arts - Sociology
The University of Texas At San Antonio
San Antonio, TX05-2023
Skills
- Staff training and development
- Scheduling and planning
- Team leadership
- Marketing
- Vendor relationship management
- Employee engagement
- Reporting and documenting
- Verbal and written communication
- Employee performance evaluations
- Customer relations
- Conflict resolution
- Cost control
- Decision-making
- Product and service sales
- Sales monitoring
- Inventory management
- Multitasking and organization
- Business development understanding
- Time management
- Sales forecasting
Accomplishments
- 3 time Elite performance winner
- Management promotion within 10 months of fulltime employment
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
06.2022 - Current
Student Mentor
University Of Texas San Antonio
01.2022 - 05.2022
Bachelor of Arts - Sociology
The University of Texas At San Antonio
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