Rene Anderson
Pataskala,Ohio
Summary
Results-driven and detail-oriented professional with nearly four years of experience in the HVAC industry coordinating daily operations, scheduling technicians, and supporting customer service functions in a fast-paced environment. Strong background in organization, communication, data accuracy, and multitasking while managing high volumes of scheduling and administrative tasks. Recognized for reliability, customer service, problem-solving abilities, and maintaining excellent performance standards.
Overview
5
5
years of professional experience
Work History
Resource Coordinator
Trane Technologies
Columbus, OH
10.2024 - Current
- Coordinate and schedule HVAC technicians for service calls, claims, equipment projects and preventative maintenance appointments
- Communicate with customers to confirm appointments, provide scheduling updates, and address any service related concerns
- Maintain accurate scheduling records, work orders, customer information, and service documentation
- Streamlined communication processes between all departments and implemented process improvements to improve workflow efficiency, productivity and service delivery
- Successfully managed tight deadlines and requests by skillfully balancing limited timeframes and technician availability while still achieving quality results.
Service Coordinator
Debra-Kuempel
07.2022 - 10.2024
- Assisted in the accounting procedures of the company. Handling both invoices and credits.
- Managed accounts receivable processes, including invoicing, payment tracking, and account reconciliation to ensure accurate and timely collection
- Complete payroll for over 30+ service technicians weekly, as well as managing all onboarding paperwork and exit paperwork
- Monitor project progress and coordinate team members & resources to ensure completion goal is met
- Develop, organize and maintain project documentation
- Managed scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Streamlined communication between departments to improve service delivery and reduce response times.
Loan Specialist
Huntington National Bank
10.2021 - 07.2022
- Facilitated over 350 monthly loan applications
- Offered friendly and efficient support to customers, handled challenging situations with ease
- Set up, stored and updated customers files, department records and regulatory paperwork
Operations Analyst
Lower.com
06.2021 - 10.2021
- Collaborated with upper management to improve customer service processes and support structures
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Act as a liaison between all involved parties
Education
High School - undefined
Granville High School
01.2019
Skills
Planning & Coordination
Customer Service & Problem Solving
Interpersonal Communication
Leadership & Teamwork
Creativity & Organization
Self Motivation & Time Management
Attention to detail & Project Management
Timeline
Resource Coordinator
Trane Technologies
10.2024 - Current
Service Coordinator
Debra-Kuempel
07.2022 - 10.2024
Loan Specialist
Huntington National Bank
10.2021 - 07.2022
Operations Analyst
Lower.com
06.2021 - 10.2021
High School - undefined
Granville High School