Rene Angus
Lehigh Acres,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. offering proficiency in customer relations, market research, and strategy development. With nine (9) years in marketing and over eight (8) years in customer relationships, I have proven to exceed sales objectives and cultivate repeat business.
Overview
25
25
years of professional experience
Work History
Marketing Field, Sales representative Level 3
Humana Market point INC
03.2022 - Current
- Marketing support to enhance brand awareness
- Provide event flyers, brochures, and nominal promotional items
- Work extended hours and weekends when needed at both indoor and outdoor locations
- Teamwork oriented
- Works in compliance with federal, state, and local regulations that apply to the Medicare Advantage market
- Establish and maintain positive relationships with the community.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
Tax Preparer /Front Office Manager
RMA Agency and Services
10.2015 - Current
- Organizing meetings and managing databases
- Booking transport and accommodation
- Organizing company events and conferences
- Ordering stationery and IT equipment
- Dealing with correspondence, complaints, and queries
- Preparing letters, presentations, and reports
- Tax preparations.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
School Bus Driver
Pride Transportation
03.2019 - 06.2021
- Transport children and other passengers to and from school
- Obey all traffic laws to ensure students arrive to their destination safely
- Always maintain a clean and mechanically sound bus
- Ensure the safety of all students when entering and leaving the bus
- Assist students with getting on and off the bus as needed
- Engage with students as they enter and leave the bus.
Customer Service Supervisor / Tier II
Ford of Canada
02.2018 - 01.2019
- Assist customer with update on phone vehicle
- Make sure customer vehicle has no open recalls
- Help customer understand the vehicle sync system
- Create customer profile and update on vehicle
- Callback customer providing solution follow up regarding vehicle issues
- Take escalation and support customer with Ford Motors Decision.
Sales Representative
WFG/Transamerica
06.2016 - 10.2018
- Life Insurance Provider
- Credit Monitoring
- Credit Repair
- Auto and Home insurance Referrals.
Customer Service rep/Call Taker
City Cab Company/Mears Transportation Group
02.2016 - 08.2016
- Assist customer and collecting information for transportation needs
- Follow up on vehicle dispatch / Contacting client on assigned vehicle info.
TPM Coordinator / Customer Service Director
TPM on Coca-Cola
01.2014 - 06.2014
- Director of Customer Service Sales / Marketing
- Train sales staff on fifo / fefo Coca-Cola requirements on marketing and logistic delivery
- Visit bulk customers and train them on warehouse standards
- Prepare monthly visit report and survey from all customers
- Prepare plan for TPM agent staffing for weekly duties
- TPM on Coca-Cola products from production to QC for Monthly TPM Control
- Maintain daily contact with VIP customers and preparing extraordinary events giveaways.
Store Manager
THOSE GUYS DELIVERY
12.2010 - 06.2014
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensures availability of merchandise and services by approving contracts
- Maintaining inventories.
Fleet Manager and Interim National Security Officer
BRITISH RED CROSS
01.2012 - 12.2013
- Prepare monthly planning for staff (Drivers)
- Plan schedules for the drivers and supervising that staff are respecting their duty me
- Prepare Monthly fuel report, Monthly expenses report to send to Log Manager
- Plan and prepare document for Vehicle servicing, Assurance renewal follow up
- Looking for security info, communicating with staff on capable issues
- Preparing security awareness meeting with National staff and withdrawal plan on field program.
Dispatcher
BRITISH RED CROSS
07.2011 - 12.2011
- Plan trips for Delegates daily according to demand
- Prepare weekend schedule on Excel spreadsheet and email final docs
- Supervising drivers respecting are always following Office and Delegation procedures
- Control movement day and overnight, managing and communicating with staff for situation update.
Marketing Manager
THOSE GUYS DELIVERY
12.2010 - 06.2011
- Receive calls from beneficiaries and leading them to the right field
- Communicating with beneficiaries and program leaders concerning new updates and programs follow up
- Search and communicate security issues and solution on street and ID camp in the program.
MILITARY LIAISON OFFICE
U.S. EMBASSY
01.2009 - 06.2010
- Team Leader Logistic Support Staff (Ace Team), Fleet Supervisor
- Managing program assets including vehicles, Handheld Radios in Other materials ensuring reduction of lost or theft
- First team to be deploy on field when US officials from USARSO, SOUTHCOM, States Dpt
- Are to be visiting here
- Managing the JTF program vehicles and Drivers staff, Scheduling vehicles for services and refueling, Staff Payroll and rental payment.
FLOOR SUPERVISOR, QUALITY CONTROL SUPERVISOR, QUALITY CONTROL MANAGER
BEKMA ELECTRONICS
01.2008 - 07.2009
- Controlling and managing Production on the floor, supervising that everything was well made
- Controlling, managing, testing final products from the floor on Electronic Machine with QC Technicians
- Train Technicians for QC, managing final products from the QC, Follow up Packaging and shipping to determinate expeditors.
U.S. EMBASSY LOCAL GUARD FORCE
US EMBASSY Unit
01.2006 - 01.2008
- React Team (Arm Mobil Guard)
- Trained in a Special Unit (US EMBASSY Unit) to be a protective agent and a backup if any issues regarding security
- Red Zone Unit Agent working as advance Team on the field on Special Intervention
- Backup Vehicles on Us Ambassador escort as Advance Bodyguards team on the field.
Graphics Designer / Chief of Customer service and Marketing Senior Officer
MEGA STAR MULTI SERVICES
01.2001 - 01.2004
- Designing Logo, Calendar, Poster, Banner, Business Cards, Calendar, Flyers etc
- Following up with existing clients and customers to sustain professional relationships
- Attending sales meetings, and presenting reports, graphs, spreadsheets and along with other business documents
- Basic administrative functions comprise of typing, copying, printing, filing, mailing and general computer applications
- Liaising directly with the agents for the promotion of marketing services and tools during outbound sales call campaigns
- Make sure that customers are satisfied on work provided, take survey on improvement requested
- Like and dislike.
HR Officer
R & D ENTREPRISES SA
01.1999 - 01.2002
- Write job descriptions and advertise for staff
- New Hire interview and Staff selection based on organization requirements
- Advise on pay levels and consult with management, staff and unions about pay and conditions
- Talk to staff about personal or work problems
- Give advice on employment legislation and help compliance with health and safety regulations
- Plan and organize staff training
- Keep staff records up to date
- Manage the payroll
- Be involved in the organization’s performance management system.
Education
Skills
- Tax Preparation
- QuickBooks
- Web Design
- Lead Generation
- Product Training
- Business Relationships
- Business Operations
- Outside Sales
- Inside Sales
- Sales Presentations
- Interpersonal skills
- Strong communication
- Attention to detail
- Self-motivation
Affiliations
- American Red Cross
Languages
English
Professional Working
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Marketing Field, Sales representative Level 3
Humana Market point INC
03.2022 - Current
School Bus Driver
Pride Transportation
03.2019 - 06.2021
Customer Service Supervisor / Tier II
Ford of Canada
02.2018 - 01.2019
Sales Representative
WFG/Transamerica
06.2016 - 10.2018
Customer Service rep/Call Taker
City Cab Company/Mears Transportation Group
02.2016 - 08.2016
Tax Preparer /Front Office Manager
RMA Agency and Services
10.2015 - Current
TPM Coordinator / Customer Service Director
TPM on Coca-Cola
01.2014 - 06.2014
Fleet Manager and Interim National Security Officer
BRITISH RED CROSS
01.2012 - 12.2013
Dispatcher
BRITISH RED CROSS
07.2011 - 12.2011
Store Manager
THOSE GUYS DELIVERY
12.2010 - 06.2014
Marketing Manager
THOSE GUYS DELIVERY
12.2010 - 06.2011
MILITARY LIAISON OFFICE
U.S. EMBASSY
01.2009 - 06.2010
FLOOR SUPERVISOR, QUALITY CONTROL SUPERVISOR, QUALITY CONTROL MANAGER
BEKMA ELECTRONICS
01.2008 - 07.2009
U.S. EMBASSY LOCAL GUARD FORCE
US EMBASSY Unit
01.2006 - 01.2008
Graphics Designer / Chief of Customer service and Marketing Senior Officer
MEGA STAR MULTI SERVICES
01.2001 - 01.2004
HR Officer
R & D ENTREPRISES SA
01.1999 - 01.2002
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