Assist state attorney's with preparation for auditing and court appearances.
Call monitoring; transcribing calls for state attorneys.
Trained and mentored all new personnel hired to fulfill their roles.
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored participant workflow and behaviors throughout training process.
Assessed additional needs based on training progress and collaborated with management to meet requirements.
Documented participation and evaluated learning for each participant.
Work TennCare queues providing regular case maintenance, renewal case maintenance and reopening/reinstating denied cases, ensuring accuracy for the determination process within TennCare policy.
Audits for quality control, ensuring policy and procedures are followed within TennCare system, within vendor's contractual agreement.
Successfully completed TennCare and Policy training requirements, to include but not limited to, revisions within state requirements.
Payment Poster
Results Physiotherapy
Franklin, TN
08.2017 - 04.2018
Insurance Payment Poster
Prepped/scanned, posted and balanced of all electronic and lockbox payments for both insurance and patient accounts efficiently, in organized manner, on a daily basis
Downloaded electronic payments (ERAs) from clearing house to accurately auto post
Applied over the counter payments to patient accounts when posting insurance payments
Balanced daily payment Batch deposits posted for all clinics
Identified and reported payer payment & recoupment trends and/or out of network problems with carriers to designated insurance specialist and Billing Manager
Reviewed accounts for overpayments and/or double discount credits Ensuring financial class is in correct payer group
Worked posters portion of download error reports and forward to appropriate account specialist for review
Utilized patient accounting system, adjunct software, and other tools proficiently in order to review, retrieve and update information as needed
Documented appropriate follow up notes on accounts
Tracked and maintained direct deposits from bank spreadsheet as provided by Finance Manager
Maintained monthly spreadsheet for reconciliation of payments received/posted outside GL periods
Balanced all outstanding previous years unbalanced batches
Assisted insurances specialist with questions regarding payment posting transactions
Payment Poster
AmSurg
02.2016 - 08.2017
Reviewed and maintained orders, invoices, and records to ensure accuracy
Entered data electronically to process payments, denials, and adjustments from EOB
Maintained all patients records
Maintained strictest confidentiality and adheres to all HIPPA guidelines and regulations
Managed proper submission of documents in a timely fashion
Managed 20 centers completing all posting reaching 500 transactions daily
Worked closely with A/R through emails requesting EOBs needed for posting
Answered emails within 48 hours for adjustment and pricing corrections
Maintained zero pays daily by entering for processing
Worked on CashTrax, NextGen, and ViaTrack systems
Claims Specialist
Premise Healthcare
06.2015 - 11.2015
Worked alongside the account manager to successfully manage 25 clinics
Worked through and submitted clean UB04’s and CMS 1500 claims using Emdeon Billing Software
Examined complexed or unusual claims to determine whether claims will be covered
Authorized claim payments, set reserves on payments, and ensured timely disbursements of funds to clients
Unpostables Specialist
Community Health Systems
05.2014 - 10.2014
Responsible for processing from the unpostable dashboard
Responsible for any unresolved claims issues that aroused from the center
Called insurance companies and clinics regarding patients’ claims status
Constant communication via telephone and/or email to multiple entities (internally and externally) to resolve issues
Executive Administrative Assistant at The State of Tennessee – Division of TennCareExecutive Administrative Assistant at The State of Tennessee – Division of TennCare