Rene A Villeda-Garcia
Houston,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Alorica
houston, Texas
09.2024 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
Program Coordinator/ Provider Statement of Need
Centene (contractor)
05.2024 - 09.2024
- Designed program implementation and maintenance plan.
- Facilitated member satisfaction by coordinating resources and deliverables between departments.
- Monitored programming schedules, conformance to guidelines and quality.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Receivables specialist/ revenue cycle specialist
Navient/ xtend healthcare
07.2021 - 02.2023
- Created and sent invoices to patients, processed payments from patients accurately
- Actively collected on unpaid bills from patients and insurance companies, customer service
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Member support/ Member services representative
Anthem Blue Cross Blue shield
01.2020 - 12.2020
- Provided customer service to members, answered their questions, resolved issues, handled sensitive information with discretion
- Maintained accurate records, stayed up to date on company policies and procedures, explained healthcare benefits
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Consumer technical support/ Bilingual specialist
JP Morgan Chase
11.2017 - 11.2018
- Provided customer service, responded to customer inquiries via online chat, assisted with product/service related questions and issues
- Resolved customer complaints and provided technical support
- Followed all company policies and procedures to deliver quality work.
Bilingual Interpreter
Cyracom
03.2017 - 03.2018
- Interpreted from English to Spanish for a variety of industries to LEP (limited English proficiency) people
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
PC repair/ CSR
Cash America
07.2012 - 09.2014
- Diagnosed and trouble shoot computers, repaired and replaced damaged hardware components
- Installed and configured software, drivers
- Provided customer service and had general knowledge of other services offered and sold
- Responded to customer requests for products, services, and company information.
Education
Computer systems networking - cyber security level 1
Houston Community College
Houston, TX05-2023
Real Estate - property management
Houston Community College
Houston, TX08-2016
High School Diploma -
Arkansas High School
Fort Smith, AR06-2011
Skills
- Technical Troubleshooting
- Technical Hardware Troubleshooting
- Software Setup
- Network Troubleshooting
- Information Security
- Client Support
- Effective Communication
- Emotional Understanding
- Active Listening
- Analytical Problem Solving
- Effective Multi-Tasking
- HIPAA Compliance Knowledge
- Sensitive Information Management
- Eligibility Assessment
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Alorica
09.2024 - Current
Program Coordinator/ Provider Statement of Need
Centene (contractor)
05.2024 - 09.2024
Receivables specialist/ revenue cycle specialist
Navient/ xtend healthcare
07.2021 - 02.2023
Member support/ Member services representative
Anthem Blue Cross Blue shield
01.2020 - 12.2020
Consumer technical support/ Bilingual specialist
JP Morgan Chase
11.2017 - 11.2018
Bilingual Interpreter
Cyracom
03.2017 - 03.2018
PC repair/ CSR
Cash America
07.2012 - 09.2014
Computer systems networking - cyber security level 1
Houston Community College
Real Estate - property management
Houston Community College
High School Diploma -
Arkansas High School
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