Rene Baker
San Francisco,CA
Overview
4
4
years of professional experience
Work History
Front Desk Agent
University Of California, San Francisco
San Francisco
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Office Manager
Dr. George W. Davis Senior Center
San Francisco, CA
06.2020 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Performed billing, collection and reporting functions for office generating over $200.000 annually.
- Monitored front areas so that questions could be promptly addressed.
Front Desk Receptionist
University Of California, San Francisco
San Francisco, CA
10.2017 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Education
Associate of Applied Science - Business Administration
San Francisco City College
San Francisco, CA06.1991
Skills
- Credit and Cash Payments
- Data Gathering
- Account Balancing
- Online Bookings Management
- Office Meetings
- Front Desk Management
- HIPAA Guidelines
- Billing and Payment Processing
Timeline
Front Office Manager
Dr. George W. Davis Senior Center
06.2020 - Current
Front Desk Receptionist
University Of California, San Francisco
10.2017 - 03.2019
Front Desk Agent
University Of California, San Francisco
Associate of Applied Science - Business Administration
San Francisco City College