Rene Bedolla
Lockport,IL
Summary
Dynamic Assistant Manager at Jiffy Lube Inc. with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and conflict resolution, I successfully improved service efficiency and fostered a collaborative work environment, driving significant improvements in performance metrics and customer rapport.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Jiffy Lube Inc.
04.2023 - 05.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on service protocols and customer interactions.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Analyzed performance metrics to identify trends and improve service efficiency.
- Resolved customer complaints promptly, improving satisfaction ratings significantly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Warehouse Technician
Amazon
02.2021 - 04.2023
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on service protocols and customer interactions.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Analyzed performance metrics to identify trends and improve service efficiency.
- Resolved customer complaints promptly, improving satisfaction ratings significantly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
High School Diploma -
Lockport Township High School
Lockport, IL2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
- Sales growth
- Policy enforcement
- Employee performance evaluations
- Employee performance evaluation
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
- Workplace safety compliance
- Employee supervision
- Product and service sales
- Inventory management
- Sales monitoring
- Teamwork and collaboration
- Problem resolution
- Organizational skills
- Active listening
- Staff training
- Scheduling and coordinating
Timeline
Assistant Manager
Jiffy Lube Inc.
04.2023 - 05.2025
Warehouse Technician
Amazon
02.2021 - 04.2023
High School Diploma -
Lockport Township High School