RENE BELTRAN
Lake Elsinore,CA
Summary
Dynamic Tire and Lube Express Technician at Mercedes-Benz of Temecula, recognized for enhancing customer satisfaction through exceptional service and effective communication. Skilled in vehicle diagnostics and problem-solving, I implemented a color-coded tool organization system, significantly improving efficiency and reducing wait times by 20%. Committed to safety and continuous improvement in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tire and Lube Express Technician
Mercedez Benz OF TEMECULA
05.2021 - 02.2025
- Provided exceptional customer service through clear communication of service recommendations and updates on vehicle progress.
- Collaborated with management to develop targeted strategies for improving shop performance and reducing customer wait times.
- Developed strong relationships with vendors, negotiating favorable pricing on parts orders and ensuring timely deliveries when needed.
- Stayed current on industry trends and best practices through continuous professional development opportunities.
- Implemented a color-coded system for organizing tools in the workspace, reducing wasted time searching for specific items during repairs or installations.
- Increased workplace safety by conductin
- Increased workplace safety by conducting regular hazard assessments within the facility and addressing potential risks proactively.
Road Service Technician
Mercedes-benz Of Temecula
05.2021 - 02.2025
- Troubleshot electrical systems efficiently using diagnostic tools, ultimately restoring functionality more quickly for clients.
- Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
- Provided exceptional customer service while working under pressure during high-stress situations like roadside emergencies or severe weather conditions.
- Collaborated with dispatch team to ensure timely arrival at job sites, minimizing customer wait times.
- Maintained detailed records of all services performed, ensuring accurate billing and warranty claims processing.
- Streamlined inventory management by accurately tracking parts usage and restocking as needed.
- Performed regular maintenance tasks for optimal vehicle performance and longevity.
- Contributed to a positive work environment by maintaining clean and organized service vehicles and equipment.
- Increased customer satisfaction through efficient roadside assistance and quality repairs.
- Managed workload effectively by multitasking, prioritizing tasks and delegating when necessary to optimize productivity and customer satisfaction.
Lot Attendant Manager
Dealer Solutions/ Mercedes Benz
04.2019 - 05.2021
- Implemented preventative maintenance programs for facility upkeep, resulting in minimized repair costs over time.
- Fostered an inclusive work culture that valued diversity, leading to increased employee retention rates.
- Monitored employee performance metrics, providing ongoing coaching for continuous improvement in service quality.
- Streamlined parking procedures for improved vehicle flow and reduced wait times.
- Reduced lot attendant turnover by implementing comprehensive training programs and fostering a supportive team atmosphere.
- Developed strong communication channels between departments to ensure seamless coordination of tasks during peak hours or special events.
- Collaborated with sales team to facilitate efficient vehicle movement for optimal showroom display.
- Enhanced customer satisfaction by efficiently managing the lot and maintaining a clean, organized environment.
- Actively sought opportunities for process improvements within the lot, resulting in increased efficiency and customer satisfaction.
- Optimized operational efficiency by developing standard operating procedures for all aspects of lot management.
- Cultivated positive relationships with customers, addressing concerns promptly and professionally for enhanced loyalty and repeat business.
- Conducted regular inventory audits to maintain accurate records of vehicles on the lot.
- Increased lot capacity with strategic space utilization and innovative parking solutions.
Shuttle Driver
Dealer Solutions/ Mercedes Benz
04.2019 - 05.2021
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Transported customers to and from [Location].
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
Service Valet
Dealer Solutions
10.2018 - 04.2019
- Demonstrated professionalism and excellent customer service, resulting in repeat business from satisfied clients.
- Exemplified exceptional driving skills under various weather conditions while safely maneuvering guest vehicles within tight spaces or heavy traffic areas as necessary.
- Developed positive relationships with clientele through attentive listening, clear communication, and personalized assistance when needed.
- Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
- Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
- Elevated guest satisfaction by addressing inquiries or concerns with prompt attention and a courteous demeanor.
- Reduced wait times for guests by effectively coordinating vehicle rotations during peak hours of operation.
- Maintained a safe and secure environment with vigilant monitoring of the valet zone.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
Sales Porter
Dealer Solutions/ Mercedes Benz
05.2018 - 10.2018
- Streamlined inventory management for improved product availability and reduced waste.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Kept up-to-date with industry trends, using this knowledge to better serve customers'' needs.
- Greeted customers promptly upon arrival, creating an inviting atmosphere that encouraged further engagement with products and services offered.
- Upsold additional products or features whenever appropriate, increasing average transaction value without compromising client trust or satisfaction.
- Performed test drives to insure vehicle safety
Car Wash Detailer
Dealer Solutions
02.2018 - 05.2018
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Maintained a clean and organized work environment for efficient service delivery.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
- Maintained open lines of communication__ with fellow detailers to create a supportive and cooperative work environment.
- Shined vehicle windows and windshields to remove water spots.
- Assisted in training new employees on proper detailing techniques, fostering a positive work culture.
Education
High School Diploma -
PALOMA VALLY HIGH SCHOOL
Menifee, CA06-2017
Skills
- Tire installation
- Gasket replacement
- Lubrication services
- Spark plug replacement
- Fluid replacement
- Suspension repair
- Vehicle diagnostics
- Cooling system service
- Air filter replacement
- Brake inspection
- Wheel alignment
- Valve adjustments
- Tire rotation
- Battery testing
- Headlight adjustment
- Wiper blade replacement
- Transmission service
- Tire mounting
- Oil changes
- Tire balancing
- Brake system service
- Safety procedures
- Facility cleaning
- Punctuality
- Preventive Maintenance
- Fuel efficiency
- Passenger assistance
- GPS applications
- Scheduling flexibility
- Emergency procedures
- Safe driving
- Customer relations skills
- Clean driving record
- Passenger transportation
- Inclement weather driving
- Fluid exchanges
- Suspension systems
- Heavy equipment operation
- Fuel system service
- Vehicle inspection
- Automotive electronics
- Battery service
- Incident reporting
- Workload management
- Policy enforcement
- Grounds maintenance
- Basic vehicle repairs
- Surveillance
- Task delegation
- Inventory maintenance
- Vehicle maintenance
- Fleet management
- Vehicle operation
- Sales support
- Strong work ethic
- Vehicle handling expertise
- Reliability and punctuality
- Cash handling proficiency
- Professional appearance
- Parking efficiency
- Cross-selling services
- Salesmanship
- Basic automotive maintenance
- Customer service
- Problem-solving
- Retail Industry Understanding
- Retail store support
- Retail Operations Knowledge
- Retail knowledge
- Retail accounting
Accomplishments
- Resolved product issue through consumer testing.
- MERCEDES BENZ TRAINING/ ONLINE TESTS.
- Certified registered tire/technician.
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- First Aid Certification
- CPR/AED Certification
Languages
Spanish
Limited Working
Timeline
Tire and Lube Express Technician
Mercedez Benz OF TEMECULA
05.2021 - 02.2025
Road Service Technician
Mercedes-benz Of Temecula
05.2021 - 02.2025
Lot Attendant Manager
Dealer Solutions/ Mercedes Benz
04.2019 - 05.2021
Shuttle Driver
Dealer Solutions/ Mercedes Benz
04.2019 - 05.2021
Service Valet
Dealer Solutions
10.2018 - 04.2019
Sales Porter
Dealer Solutions/ Mercedes Benz
05.2018 - 10.2018
Car Wash Detailer
Dealer Solutions
02.2018 - 05.2018
High School Diploma -
PALOMA VALLY HIGH SCHOOL
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