Summary
Overview
Work History
Education
Skills
Timeline
Generic

RENE BOYD

Winter Haven

Summary

Upbeat and personable with knack for building rapport and fostering relationships. Enjoy working within the food and beverage industry and would like to re-enter the environment. I love to engage with customers and make their visit immensely more enjoyable.

Overview

2025
2025
years of professional experience

Work History

Salesperson

D. C. Taylor and other Various Roofing Contractors
  • Spent most of my working career in the roofing business. Started out cold calling for D. C. Taylor and worked for them for 8 years. Worked in many positions there. Ended my career there as one of their first female salespeople. Left when my husband and I moved to Montana in 2011.
  • I gained most of my management experience and interpersonal business skills at this company. There training and education is unmatched with any other company I have ever worked for. We met twice a year at the home office to train together as a whole company to become better at our jobs. I spent part of my career there writing marketing material, meeting outside vendors and learning about solar power, different types of roofing systems, how to better present different roofing products, sales techniques, and much more.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contributed to event marketing, sales and brand promotion.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Generated advertising brochure for vendor use.

Bookkeeper

Awesome Property Management
02.2023 - 03.2024
  • Company Overview: Owner: Chris Hedges (802) 279-8400
  • Bookkeeper for a private investor, Chris Hedges. Mr. Hedges owns and rents several properties around the area. He also manages and maintains those properties. We record rent collects, repairs, utilities, lawn care, etc. Balance and maintain the check registry. Leases, advertising, marketing and background checks.
  • Maintained and processed invoices, deposits, and money logs.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Generated detailed financial reports for management review, facilitating informed decision-maker.

Quick Service

Walt Disney World
10.2022 - 02.2023
  • Quick Service in Sassagoula restaurant at the French Quarter at the Port Orleans resorts at the Walt Disney Resort. I worked part-time, which means that I could be assigned 1-4 days a week to work at the restaurant working cleaning tables, serving food, filling the island with napkins and condiments, to working the cash register. We bring the magic to the beginning of guests days to the last meal before bedtime. We are constantly on the move providing assistance for our fellow cast members, as wells as our guests. The 5 keys are not just for our guests, but for each other in our space! We maintain a beverage bar, a food pick-up and a 8 self-service coke dispensers. Ever sensitive to our allergy sensitive clients, we maintain serious protocols to maintain separate stations and food protocols for all food that is allergy related.
  • French Quarter, Port Orleans Resort
  • Navigated challenging terrain while safely operating the beverage cart, ensuring quick service delivery at all times.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Managed inventory effectively, maintaining an organized stock of lenses and accessories for easy access and quick service.
  • Enhanced efficiency in the workspace by maintaining a clean and organized work area, ensuring quick service and optimal cleanliness for patrons.
  • Increased repeat business through friendly interactions, quick service, and consistent product quality.

Bartender/Cocktail Waitress

Multiple Bars in Chico
1997 - 2005
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Education

Psychology/Art

Montana State University
Bozeman, MT
01.2015

High School Diploma - undefined

College Park High School
Pleasant Hill, CA

General Education

Diablo Valley College
Pleasant Hill, CA
01.2003

Skills

  • Booking, food and beverage/service, customer service, sales/marketing, operations/management, office management, office clerk, receptionist, computer software on both apple and pc’s Multiple software including but not limited to Microsoft Office suites, QuickBooks, and many proprietary software programs Endless customer service experience, as well as interoffice and interaction with both corporate level executive’s in and out of internal office locations
  • Customer service
  • Customer care
  • Customer engagement
  • Sales management
  • Active listening
  • Complaint handling
  • Up-selling
  • Time management
  • Customer retention

Timeline

Bookkeeper

Awesome Property Management
02.2023 - 03.2024

Quick Service

Walt Disney World
10.2022 - 02.2023

High School Diploma - undefined

College Park High School

General Education

Diablo Valley College

Salesperson

D. C. Taylor and other Various Roofing Contractors

Bartender/Cocktail Waitress

Multiple Bars in Chico
1997 - 2005

Psychology/Art

Montana State University

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