Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Rene Calzada

Ocala,FL

Summary

Detail-oriented professional with 19-year management experience in logistics-courier field, 5-year management experience in retail pharmacy field, and 11-year sales experience in retail furniture industry. Hardworking and motivated individual with several years of experience and record of success in multiple industries. Dedicated to working closely with employees to maximize productivity and optimize procedures.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Parts Sales Associate

AutoZone
Ocala, FL
07.2024 - Current
  • Greet customers upon arrival to assess their needs and provide assistance.
  • Assist with inventory management by stocking shelves, organizing items, and restocking supplies as needed.
  • Provide customer service and support in the parts department, including answering questions and resolving issues.

Sales Associate

Rooms To Go
Ocala, FL
05.2020 - 02.2024
  • Responsible for attaining sales goals set by company standards, store operations, and customer service.
  • Additional responsibilities included checking orders for accuracy, analyzing daily reports, and employee scheduling.
  • Greeted customers and provided exceptional customer service.

Store Manager

Rooms To Go
Ocala, FL
01.2015 - 05.2020
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.

Sales Associate

Rooms To Go
Miami, FL
08.2013 - 01.2015
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.

Assistant Store Manager

CVS Pharmacy
Miami, FL
05.2008 - 08.2013
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Responsible for analyzing financial reporting and managing employee relations.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Owner/President

Masters Express Inc
Miami, FL
10.2006 - 06.2007
  • Operations Management, providing customer service, employee communications, and finances.
  • Responsibilities of company ownership included balancing finances, the hiring process, day-to-day operations, and employee payroll.
  • Also involved hands-on package handling and route driving.
  • Identified new opportunities for growth, expansion, and diversification.
  • Developed strategic plans to increase profitability and efficiency.

Manager

D&P Delivery Inc
Miami, FL
09.1994 - 10.2006
  • Responsibilities included route management and development, employee scheduling, parcel processing and delivery, employee training, and customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Education

High School Diploma -

Miami Senior High School
Miami, FL
06-1986

Some College (No Degree) - Pre-Law

Miami Dade Community College
Miami, FL

Skills

  • Customer Relationship Building
  • Cash handling experience
  • Clean Driving Record
  • Quick Learner
  • Reviewing deliveries
  • Operations Management
  • Verbal and written communication
  • Coordinating paperwork
  • Delivery Coordination
  • Bilingual English and Spanish

Certification

HIPAA AWARENESS CERTIFIED

  • The training covers the essential requirements for HIPPA compliance

OSHA Bloodborne Pathogens Certification

  • Follows OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Parts Sales Associate

AutoZone
07.2024 - Current

Sales Associate

Rooms To Go
05.2020 - 02.2024

Store Manager

Rooms To Go
01.2015 - 05.2020

Sales Associate

Rooms To Go
08.2013 - 01.2015

Assistant Store Manager

CVS Pharmacy
05.2008 - 08.2013

Owner/President

Masters Express Inc
10.2006 - 06.2007

Manager

D&P Delivery Inc
09.1994 - 10.2006

High School Diploma -

Miami Senior High School

Some College (No Degree) - Pre-Law

Miami Dade Community College

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Rene Calzada