Rene Cardenas
Los Angeles,CA
Summary
Multifaceted Customer Service Representative with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
9
9
years of professional experience
Work History
Customer Service Lead
Walmart Stores,INC
01.2022 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Sales Representative
Levis Strauss & Company
10.2018 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Case Manager Specialist
Employment Development Department
12.2014 - 12.2018
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
Education
High School Diploma -
James A. Garfield Senior High School
Los Angeles, CA06.2012
Skills
- Status Updates
- Customer Complaint Resolution
- Problem Solving
- Payment Processing
- Call Center Experience
- Cross-selling
- Product Knowledge
Timeline
Customer Service Lead
Walmart Stores,INC
01.2022 - Current
Customer Service Sales Representative
Levis Strauss & Company
10.2018 - Current
Case Manager Specialist
Employment Development Department
12.2014 - 12.2018
High School Diploma -
James A. Garfield Senior High School