Rene Carrillo
Waterloo,IA
Summary
Over the course of my nearly 7 years at Hy-Vee, I learned the value of customer service and how important it is to treat each and every customer. I believe that with my background in retail I am a good fit for this position as I have gained a plethora of knowledge in helping customers, answering and taking phone calls, problem-solving, upselling, and team collaboration.
Overview
7
7
years of professional experience
Work History
Kitchen Clerk
Hy-Vee
07.2018 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Helped increase sales by utilizing strong product knowledge and effective upselling techniques.
- Opened/closed the kitchen department securely adhering to company protocols for cash handling procedures.
- Answered inbound customer service calls to assist with questions, concerns or problems.
Education
Some College (No Degree) - Spanish Education
University of Northern Iowa
Cedar Falls, IASkills
- Bilingual
- Customer service
- Verbal and written communication
- Money handling
- Work ethic and integrity
- Team collaboration
- Inbound phone calls
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Kitchen Clerk
Hy-Vee
07.2018 - 02.2025
Some College (No Degree) - Spanish Education
University of Northern Iowa
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