Rene Castillo
Menlo Park,USA
Summary
Proactive and bilingual professional offering several years of experience determining the best processes to control risks. Looking to bring a successful background as an internal auditor to an organization that expects hard work, determination, and a positive attitude.
Overview
20
20
years of professional experience
Work History
Internal auditor
Foundever El Salvador
01.2021 - 01.2024
- Create all processes and audits for new internal audit positions requested by the brand
- Audit all lines of business of the account and report agents carrying out suspicious activities within the account
- Create weekly reports to give visibility to the brand and management of the results obtained in the audits
- Weekly, monthly and annual meetings with brand representatives, administrative areas and all account collaborators to provide updates on processes and audits to maintain a high level of internal security
Quality agent
Sykes El Salvador
01.2018 - 01.2020
- Evaluate the service provided by technical support agents
- Report agents that their conduct is outside of quality standards
- Update quality processes depending on the changes requested by the brand to which the service is provided
- Weekly and monthly meetings with administrative areas to determine updates related to quality processes and standards
Back office agent
Sykes El Salvador
01.2014 - 01.2018
- Tracking complaints between the client and the brand
- Provide process feedback for possible updates
Technical support
Sykes El Salvador
01.2010 - 01.2013
- Resolve customer concerns regarding the operation of their equipment
- Service provided by chat, email and call
- Report problems with tools
- Provide feedback regarding processes for possible updates
Temporary jobs
01.2004 - 01.2009
- Cashier in a convenience store
- Accounting assistant
- House remodeling
Education
Advance English course -
Centro Cultural
01.2022
Advance Excel course -
Insaforp
01.2019
Business administration degree -
Francisco Gavidia University
01.2018
High School -
Santa Maria School
01.2003
Skills
- Creativity
- Leadership
- Teamwork
- Time management
- Organization
- Attention to detail
- Adaptability
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Internal auditor
Foundever El Salvador
01.2021 - 01.2024
Quality agent
Sykes El Salvador
01.2018 - 01.2020
Back office agent
Sykes El Salvador
01.2014 - 01.2018
Technical support
Sykes El Salvador
01.2010 - 01.2013
Temporary jobs
01.2004 - 01.2009
Advance English course -
Centro Cultural
Advance Excel course -
Insaforp
Business administration degree -
Francisco Gavidia University
High School -
Santa Maria School
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