Rene' Cousins
Boston,MA
Overview
18
18
years of professional experience
Work History
Certified Nursing Assistant
Franciscan Children's Hospital
07.2019 - Current
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals
- Provides care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
Customer Service Associate
The Beanery
10.2016 - 07.2019
- Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite beverages and food items
- Safely handles all hot and cold beverages during beverage preparation
- Maintains efficient, friendly service standards and demonstrates such standards when training other team members.
Lead Barista/Trainer
HMS Host
08.2012 - 08.2016
- Inventory management, coffee tester, active and passive sales.
Call Center/Logistics Associate
Gap Inc.
12.2009 - 06.2010
- Excellent customer service including handling customer complaints
- Maintains department area and floor displays
- Works cash register
- Assists cross-functionally between departments as needed.
Sales/Fitting Room Associate
Old Navy Department Store
08.2008 - 12.2009
- Offering great customer service to customers, folding and restocking clothing items, inventory: counting of items in store
- Assisting customers with their shopping needs and questions, counting items brought into the fitting room
- Ensuring that all the customers' needs are met at all times
- Proven ability to receive cash and make change; balance cash and receipts and maintain accurate financial records and documentation.
Sales/Logistics Associate
Old Navy Department Store
04.2007 - 08.2008
- Logistics associate involving shipment; placing new products in store, sign for sale items, doing mark downs and price ups
- Ensuring that great customer service is offered at all times, folding and restocking clothing items in store etc
- Ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain attention to detail despite frequent interruptions.
Food Prep/HeadCashier
Banditos Fresh Mexican Grill
09.2006 - 02.2007
- Cooking and prepping food in a speedy time frame, Inventory counter ensuring that the sufficient materials are in stock at all times in the store
- Cleaning up the areas of the store used such as grill, stove etc
- And providing exquisite meals with a friendly smile
- Proven ability to receive cash and make change; balance cash and receipts and maintain accurate financial records.
Education
Honors Diploma in General Studies -
05.2007
Skills
- Healthcare Experience
- COB Knowledge
- Data Entry
- Cash Handling (5 years)
- Microsoft Access
- Barista Experience (4 years)
- Commercial Cleaning
- Coffee Experience
- Patient Care
- Vital Signs (3 years)
- Nursing
- Home Care
- Serving Experience
- Caregiving (3 years)
- Food Preparation
- Host/Hostess
- Epic
- Serving
- English
- Communication skills
- Medical terminology
- Hospital experience
- Typing
- Vital signs
- Customer service
- Cash handling
- Supervising experience
- Operating systems
- Barista experience
- Adobe Photoshop
- Cash register
- Heavy lifting
- Analysis skills
Additional Information
Skills:
Proficient in Microsoft Word, Excel, and PowerPoint
Familiar with Microsoft Access, FrontPage and Adobe Photoshop
Excellent communication including in person and via telephone as well as comfort speaking to small groups in public
Experienced in working with the elderly and acutely ill patients
Assessments
- Work style: Reliability, Proficient, 02/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Call center customer service, Proficient, 02/01/23, Demonstrating customer service skills in a call center setting
- Home health aide skills, Proficient, 11/01/22, Providing care to patients in a home setting
Timeline
Certified Nursing Assistant - Franciscan Children's Hospital
07.2019 - Current
Customer Service Associate - The Beanery
10.2016 - 07.2019
Lead Barista/Trainer - HMS Host
08.2012 - 08.2016
Call Center/Logistics Associate - Gap Inc.
12.2009 - 06.2010
Sales/Fitting Room Associate - Old Navy Department Store
08.2008 - 12.2009
Sales/Logistics Associate - Old Navy Department Store
04.2007 - 08.2008
Food Prep/HeadCashier - Banditos Fresh Mexican Grill
09.2006 - 02.2007
Glencliff High School Nashville - Honors Diploma in General Studies,
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