Rene Ebert
Peoria,AZ
Summary
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service. Broad industry experience includes Healthcare, Finance.
Overview
14
14
years of professional experience
Work History
Clinical/Community Liaison
Hospice Of The West
12.2022 - Current
- Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Hospice Care Consultant
Hospice Family Care
01.2022 - 11.2023
- Preform community education and develop relationships with healthcare professionals
- Create strategic marketing plans to meet and exceed all goals
- Work side-by-side with the clinical and operational team to promote hospice services and solidify the highest quality patient care
- Used CRM and Salesforce to maintain new and existing accounts.
- Developed a territory and routing plan using marketing strategies to create leads, boosting sales.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospice policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Care Transitions Coordinator/ Marketing Liaison
Encompass Home Health / Encompass Health Rehab Hos
11.2018 - 11.2021
- Assist patients in process of navigating post-acute care.
- Assess, plan, implement, coordinate, monitor, and evaluate options and services with primary goal of providing safe transition from acute care to home for home health or hospice services.
- Integrate evidence-based clinical guidelines, preventative guidelines, protocols in development of transition plans that are patient-centered, promoting quality and efficiency in delivery of post-acute care.
- Promote adherence to post-acute plans and ensure ordered services are completed.
- Represent Encompass in transitional care activities and strategic relationships with health systems, hospitals, inpatient facilities, and physician groups.
- Monitor execution of transitional care services through ongoing quality assurance visits with referral sources.
- Meeting and/or exceed referral and admission goals.
- Responsible for Care Transitions Program admission activity for territory, while positively impacting patient outcomes and referral source satisfaction.
Nurse
Sunwest Choice
06.2018 - 11.2018
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Helped patients achieve higher standards of living through effective ADL coaching and assistance.
- Checked and recorded vital signs of patients and reported changes in patients' behavior or conditions.
- Inserted catheters and completed tracheostomy for patients.
- Demonstrated the ability to advocate for and strive to protect the health, safety, and rights of the patient.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
Professional Service Coordinator
Carter Home Health
06.2013 - 05.2018
- Implemented marketing strategies which resulted in growth of customer base.
- Developed process which resulted in marked performance improvements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Contacted customers as soon as issues arose to immediately find resolutions before problems escalated.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Maintained extensive knowledge of competitors, their offerings and their presence in assigned territory.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Account Executive
Texas Home Health
11.2010 - 05.2013
- Contacted customers as soon as issues arose to immediately find resolutions before problems escalated.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Planned client relationship cultivating events to promote growth, resulting in expansion of clientele
- Consistently hit and exceeded sales goals by 20%.
- Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
- Analyzed processes previously used to send products to customers and uncovered amore efficient method that was positively received by all involved parties.
Head Nurse
Dr. Saleh N. Jaafar, MD
10.2009 - 11.2010
- Ensured top-level care by focusing on patient safety and dignity.
- Completed clinical tasks in accordance with office policy.
- Oversaw activity and development of 7 nursing professionals.
- Built rapport with patients and family members in effort to deliver exceptional care.
- Performed patient assessments and adjusted care plans accordingly.
- Administered wound care, medications, and any necessary treatments.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Led clinical team in delivering care services that promoted optimal resident health.
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
Education
Associate of Applied Science - Nursing
National American University - Rapid City
San Antonio, TXLicense Vocational Nurse - Nursing
Kaplan College - San Antonio
San Antonio, TX2009
Skills
- Team leadership
- Self-motivated
- Patient and family advocacy
- Sales analysis
- Management collaboration
- Oral and written communication
- Networking skills
- Highly competitive
- Customer service
- Account development
Timeline
Clinical/Community Liaison
Hospice Of The West
12.2022 - Current
Hospice Care Consultant
Hospice Family Care
01.2022 - 11.2023
Care Transitions Coordinator/ Marketing Liaison
Encompass Home Health / Encompass Health Rehab Hos
11.2018 - 11.2021
Nurse
Sunwest Choice
06.2018 - 11.2018
Professional Service Coordinator
Carter Home Health
06.2013 - 05.2018
Account Executive
Texas Home Health
11.2010 - 05.2013
Head Nurse
Dr. Saleh N. Jaafar, MD
10.2009 - 11.2010
Associate of Applied Science - Nursing
National American University - Rapid City
License Vocational Nurse - Nursing
Kaplan College - San Antonio
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