Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rene Escalalnte

Dos Palos,CA

Summary

Proven leader and effective problem-solver with extensive public contact experience, honed at companies like AT&T. Skilled in customer service and data entry, adept at defusing escalations and enhancing system reliability. Demonstrated ability to foster relationships and improve organizational outcomes, maintaining professionalism and integrity in all interactions. Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

2008
2008
years of professional experience

Work History

Customer Care Representative/Field Technician Installer

AT&T
  • Defused escalations and adjusted/settled business accounts.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Fixed wireless issues, installed fiber, routers and set computers up for customers.
  • Daily routine consisted of using several different computer programs to track time, identify problems, learn new skills, help customers achieve the best possible outcome.

Communications Technician/Security Guard

K&S Properties
06.2005 - 09.2007
  • Increased system reliability through routine maintenance of communication equipment and infrastructure.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Followed standards and procedures to maintain safe work environment.
  • Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
  • Provided security and safety for the public as well as professional people.

Gang Prevention Liaison

Gilroy Unified School District
08.2004 - 06.2007
  • Served as the primary point of contact, fostering strong relationships between gang members, parents, staff and authorities.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of gang trends, sharing insights with colleagues to drive continuous improvement efforts to prevent the attraction from non gang students.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Keep, protect and update confidential files on various gang active students.

Education

Associate of Arts - Liberal Studies

Merced College
Merced, CA
05-1993

High School Diploma -

Dos Palos High Schoo;
Dos Palos, CA
06-1989

Skills

  • Customer Service
  • Problem Solving Skills
  • Data Entry
  • Call center experience
  • Leadership Roll
  • Extensive Contact With Public

Timeline

Communications Technician/Security Guard

K&S Properties
06.2005 - 09.2007

Gang Prevention Liaison

Gilroy Unified School District
08.2004 - 06.2007

Customer Care Representative/Field Technician Installer

AT&T

Associate of Arts - Liberal Studies

Merced College

High School Diploma -

Dos Palos High Schoo;

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Rene Escalalnte