Rene Escobedo
San Antonio,TX - Texas
Summary
Goal-driven Service Manager offering over 14 years of telecommunications experience with successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintain high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. I pride myself in being a personable service manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best.
Overview
14
14
years of professional experience
Work History
Telecommunications Service Manager
CDI Technology Services
San Antonio, TX
10.2019 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Performed root cause analysis on recurring problems encountered by customers.
- Reviewed customer billing statements for accuracy prior to release.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Collaborated with customers to offer solutions to service needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Produced thorough, accurate and timely reports of project activities.
Manpower Coordinator
CDI Technology Services
San Antonio, TX
10.2019 - Current
- Coordinated with hiring managers to determine staffing needs and qualifications for each position.
- Managed recruitment process, including screening and interviewing candidates.
- Ensure that the company and each project manager has the manpower to provide services and complete projects.
Telecommunications 3rd Year Instructor
South Texas Electrical JATC
San Antonio, TX
09.2023 - Current
- Developed and implemented lesson plans to instruct students on the principles of telecommunication systems.
- Incorporated current events into lessons in order to engage student interest in real world applications.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Planned laboratory experiments that would reinforce concepts taught during lectures or seminars.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
Telecommunications Technician
CDI Technology Services
San Antonio, TX
05.2013 - 10.2019
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Troubleshot network issues to identify root causes of problems.
- Configured VoIP phones for customers on the company's private branch exchange.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Created detailed documentation of all installed and configured telecommunications systems.
- Assisted with training users in the use of various telecommunication devices and applications.
- Resolved customer complaints regarding telephone service or technical issues.
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Replaced faulty components in telecommunications systems as needed.
- Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
- Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
- Measured, cut, spliced and installed wires and cables.
- Installed, set up and repaired devices and system components.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Laid out cabling plans and ran through buildings to desired locations.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Evaluated information provided and worked with customers to provide best possible solutions.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities.
- Installed and repaired distribution racks and cables.
- Assembled and installed communication equipment.
Telecommunications Apprentice
CDI Technology Services
San Antonio , TX
03.2010 - 05.2013
- JATC Apprenticeship Program Completed on 5-2013
- Completed daily administrative tasks such as filing documents, recording data.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Assisted in completing projects and tasks throughout apprenticeship.
Education
Telecommunication Technician - Telecommunications
South Texas Electrical JATC
San Antonio, TX05-2013
Skills
- Expert in field instillations and trouble shooting
- Estimating and Quoting
- Customer Service Management
- Schedule Management
- Project Planning
- Multiple Priorities Management
- Work Planning and Prioritization
- Reliable and Responsible
- Interpersonal Relationships
- Project Management
- Positive Attitude
- Multitasking and Organization
- Quality Control
- Problem-Solving
Timeline
Telecommunications 3rd Year Instructor
South Texas Electrical JATC
09.2023 - Current
Telecommunications Service Manager
CDI Technology Services
10.2019 - Current
Manpower Coordinator
CDI Technology Services
10.2019 - Current
Telecommunications Technician
CDI Technology Services
05.2013 - 10.2019
Telecommunications Apprentice
CDI Technology Services
03.2010 - 05.2013
Telecommunication Technician - Telecommunications
South Texas Electrical JATC
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