Rene Farias Jr
Rio Hondo,TX
Summary
Experienced Field Service Supervisor that can quickly adapt to changing job tasks, safety requirements, and company policies and procedures. Skilled in training and mentoring crew members on various job tasks, including safety protocols, equipment maintenance and operating equipment. An eye for identifying potential equipment issues. Personable and dedicated Customer Service Representative with extensive experience in delivering exceptional customer service. Thrives as a team player, maintaining an upbeat and positive attitude while establishing rapport with clients. Motivated by ensuring customer satisfaction and contributing to the overall success of the company. Specializes in optimizing quality, speed, and processes to drive efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Sand Revolution
01.2022 - Current
- Checked safety practices and integrity of PPE.
- Led team of up to 9 service operators in field activities.
- Scheduled and oversaw maintenance, repair and installation activities. While still running operations to avoid equipment damage and any downtime on our end.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Very familiar with our equipment to know chow the equipment to function properly and do preventative maintenance to avoid equipment failure. From mechanical, electrical and hydraulic awareness. In most cases I’m able to see, hear or smell possible equipment issues or equipment failing. From bearings, belts, electrical wiring, hydraulic fluids, motor oil and radiator fluids.
- Established strong relationships with clients through excellent communication skills and professional conduct and maintaining a good, positive and optimistic attitude.
- Monitored safety compliance to maintain strict standards and protect team members from harm.Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations. Constantly informed, reminded and trained crew members
- Supervised and assist mechanics and electrical technicians when needed to make sure equipment is in optimum performance.
Tow Truck Operator
Victoria Auto Recovery
05.2019 - 01.2022
- Conducted vehicle recoveries, private tows and involuntary retrievals in partnership with businesses and law enforcement.
- Ensured continuous communication with operations center for team awareness.
- Conducted thorough inspections for safety, confirming all was secure before transport.
Pipefitter/Welder Assistant
ACP
01.2018 - 01.2019
- Set up and operated welding equipment to complete all welding projects on-time
- Improved project completion time by multi-tasking on heavy equipment such as forklifts
- Supported welding and pipe fitting.
Manager Trainee
Aaron's Sales and Lease
04.2015 - 02.2018
- Maintained current understanding of company offerings to better serve customers and team members
- Assessed, optimized and elevated operations to target current and expected demands
- Contributed to outline and direction for employee project teams
- Recommended proactive and remedial action to manage business situations
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Worked closely with customers to understand needs and resolve diverse issues
- Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective
- Met with customers to discuss options for selection of products and services
- Worked with and leadership to develop and implement action plans to protect company assets and profitability
- Collaborated with other managers to plan and direct organizational tasks
Shipping and Receiving Clerk
Cardone
04.2013 - 01.2015
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
- Conducted warehouse operations using forklifts and scissor lifts.
Same Day Delivery Driver
PDQ Courier
04.2011 - 03.2013
- Delivered rush merchandise on tight schedules to meet customer targets
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
Agent
ACT
01.2008 - 04.2011
- Collaborated with individuals through meetings and conference calls
- Oriented and trained new staff members in job duties and corporate procedures
- Developed and maintained thorough knowledge of all regulatory, departmental and company policies
- Recommended process and systems improvements such as changes to [Type] operations
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs
- Identified operational and performance issues and worked with managers to resolve concerns
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Reviewed account and service histories to identify trends and issues
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- One of the department’s I helped established involved fraud prevention for Bank of America.
- Trained other agents when we would create a new department within Bank of America, atm fraud prevention, credit card fraud, mortgage departments and debit card fraud prevention.
Education
Some Education - Ford Specialist
Texas State Technical College
Harlingen, TXHigh School Diploma -
Rio Hondo High School
Rio Hondo, TX05.2004
Skills
- Documentation skills
- 45 - 55 WPM
- Interpersonal skills
- Call center experience
- Inbound and outbound calling
- Courteous demeanor
- High-energy attitude
- Adaptive team player
- Retail sales customer service
- 19 years of customer service experience
- Great at multitasking
- Great at working under pressure or meeting deadlines
- Good mechanical skills, the ability to recognize potential issues or equipment failure
- Ability to work in any weather condition
- Always have a good and optimistic attitude
- Knowledge of mechanical and electrical equipment
- Ability to work long hours
Certification
Forklift certified
Scissor lift certified
Tow truck driver certified
CPR certified
H2s certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Supervisor
Sand Revolution
01.2022 - Current
Tow Truck Operator
Victoria Auto Recovery
05.2019 - 01.2022
Pipefitter/Welder Assistant
ACP
01.2018 - 01.2019
Manager Trainee
Aaron's Sales and Lease
04.2015 - 02.2018
Shipping and Receiving Clerk
Cardone
04.2013 - 01.2015
Same Day Delivery Driver
PDQ Courier
04.2011 - 03.2013
Agent
ACT
01.2008 - 04.2011
High School Diploma -
Rio Hondo High School
Forklift certified
Scissor lift certified
Tow truck driver certified
CPR certified
H2s certified
Some Education - Ford Specialist
Texas State Technical College
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