Rene Favela
Los Angeles,USA
Summary
Results-driven professional offering successful experience in sales and account management capacities along with expertise in medical sales, and distribution. Proven record cultivating strong working relationships, acquiring new business and providing exceptional service to clients, distributors and accounts in targeted territories. Formulate and execute strategies to generate tangible growth in sales and market share. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Account Manager
Sekisui Diagnostics
02.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Regional Account Manager
Champion Manufacturing
01.2018 - 02.2023
- Drive selling and account growth strategies of Champion’s product line to hospitals, dialysis clinics, and infusion centers throughout Southern California, Arizona, New Mexico, El Paso and Las Vegas
- Manage the sale of products and services to free standing facilities, IDN’s and hospitals
- Develop strategies with distribution partners and Independent Reps aimed at accelerating overall business processes
- In addition, create and execute call plans and key account strategies to specifically add new accounts to the territory
- Perform field promotion work, demonstrate products/services, and provide overall customer service
- Exceed company forecasts and objectives for the territory
- Master technical and industry knowledge in order to position Champion Chair’s value to the customer
- Achieved 115% to plan for 2020
- Achieved 123% to plan for 2021
Field Sales Consultant
Henry Schein Medical
01.2011 - 01.2018
- Drive selling and account growth strategies of Henry Schein’s product line and services to primary care customers throughout the Los Angeles area
- Responsible for prospecting new business in the physician office and Community Clinic markets while maintaining existing accounts
- Manage the sale of products and services in the Primary Care sales segment
- Develop strategies with clients aimed at accelerating overall business processes
- In addition, create and execute call plans and key account strategies to specifically add new accounts to the territory
- Implement Henry Schein sales strategies and initiatives
- Perform field promotion work, demonstrate products/services, and provide overall customer service
- Exceed company forecasts and objectives for the territory
- Master technical and industry knowledge in order to position Henry Schein’s value to the customer
- Henry Schein rep with highest number of CHC customers in Southern California
- Meet established sales goals by delivering value to customers through differentiated products and services
Primary Care Account Manager
Mckesson Medical Surgical
01.2007 - 01.2011
- Drive selling and marketing strategies of McKesson’s product line to primary care customers throughout the Los Angeles area
- Responsible for prospecting new business in the physician office market and maintaining existing accounts
- Manage the sale of products and services in the Primary Care sales segment
- Develop strategies with clients aimed at accelerating overall business processes
- In addition, create and execute call plans and key account strategies to specifically add new accounts to the territory
- Implement McKesson sales strategies, educate and convert the customer base
- Perform field promotion work, demonstrate products/services, and provide overall customer service
- Exceed company forecasts and objectives for the territory
- Master technical and industry knowledge in order to position McKesson's value to the customer
- Consistently exceed sales expectations and plan
- Private label and Account Growth
- Earned Account Manager of the Year award for the West Los Angeles Branch for fiscal year 2010, and fiscal year 2011
Management Consultant
Alliant Consulting, Inc.
01.2005 - 01.2006
- Lead engagements at client companies in the cable television industry to evaluate and improve business performance
- Perform assessments of client company operations to identify improvements in customer service standards, productivity, workflow processes and reporting/communication systems
- Build and maintain relationships with senior management of client companies; present findings and recommendations
- Lead 5-member teams in designing and implementing business models
- Monitor project progress to ensure successful on-time completion
- Provide regular project status updates to senior management
- Identify and resolve operational issues
- Facilitate training for managers and directors on business models, practices and procedures
- Draft job descriptions, roles and responsibilities
- Follow up to ensure company-wide adherence to implemented business models
- Instrumental in driving significant improvements in call center operations for a cable television company, increasing the 30-second call-answer rate to 98% from 33%, lowering the abandonment rate to less than 2% and achieving a 20% improvement in customer request processing
- Discovered and corrected processes that were allowing ~30 unnecessary truck rolls daily that were eliminated at a cost of $90 each, saving the client company approximately $650K per year
Education
Bachelor of Science - Business Administration
DePaul University
Chicago, IL01.2000
Certified Spanish Translator -
Berlitz Training Institute
Chicago, IL01.1998
Skills
- New Customer Acquisition
- Training & Leadership Development
- Sales development
- Team Training
- Goals and performance
- Client rapport
- Territory management
- Revenue growth
- Account management
- Teamwork and collaboration
Timeline
Account Manager
Sekisui Diagnostics
02.2023 - Current
Regional Account Manager
Champion Manufacturing
01.2018 - 02.2023
Field Sales Consultant
Henry Schein Medical
01.2011 - 01.2018
Primary Care Account Manager
Mckesson Medical Surgical
01.2007 - 01.2011
Management Consultant
Alliant Consulting, Inc.
01.2005 - 01.2006
Certified Spanish Translator -
Berlitz Training Institute
Bachelor of Science - Business Administration
DePaul University
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