Rene Figueroa Jr
Duarte,CA
Summary
Seasoned professional with a proven track record at Xerox in enhancing customer satisfaction through expert resolution of technical issues and robust team collaboration. Fluent in Spanish, excels in remote support and customer service, demonstrating strong technical analysis and communication skills. Achieved significant improvements in operational efficiency and security management across various roles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Support Help Desk Associate
Xerox
Cypress, CA
08.2023 - 02.2026
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues with multifunctional printers remotely.
- Collaborated with cross-functional teams to resolve escalated issues efficiently.
- Enhanced team collaboration by sharing knowledge and assisting colleagues with complex problems.
- Provided remote support to users across multiple locations, ensuring seamless connectivity and functionality of MFP's.
- Utilized e-automate and ServiceNow ticketing systems to oversee and execute support actions and requests.
- Utilized tools such as LogMeIn and Carear to remotely troubleshoot and resolve MFP issues.
- Facilitated user support for both macOS and Windows platforms.
- Configured user accounts for scanning to email and SMB functionalities.
- Managed the end-to-end process of downloading, installing, and configuring print drivers, enhancing user access to printing resources.
Security Professional/Site Supervisor
Allied Universal Security Services
Irwindale, CA
08.2018 - 07.2023
- Assessed ongoing risk factors and suggested improvements to senior management.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded incident reports with detailed accounts of occurrences.
- Promoted to Security Site Supervisor March 2021.
- Managed team schedules to provide effective security coverage for building needs.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw staff timekeeping entries and reports in Win Team.
- Screened vendors and contractors before granting access to restricted areas within truck yard.
- Recorded incident reports with detailed accounts of occurrences.
- Verified officers performance through close observation.
- Trained security officers on site-specified procedures.
- Built and maintained close relationship with Client, Client Manager and Operations manager.
School Security Officer
Norwalk Community College
Norwalk, CT
02.2007 - 12.2017
- Monitored security, fire alarms via centralized electronic interface.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Notified police, fire department and emergency services of on-campus incidents.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Obtained CPR, First Aid and AED certifications in preparation for on-campus emergencies.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted traffic details during peak times.
Loss Prevention Detective
Macy's
Stamford, CT
10.2010 - 02.2011
- Performed security walks around store to monitor employee and customer activities.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Security Shift Supervisor
Allied Barton Security
Bridgeport, CT
01.2006 - 09.2009
- Led team of 4 Security Officers in monitoring high volume of train station traffic during peak hours and days.
- Recorded incident reports with detailed accounts of occurrences.
- Screened vendors and contractors before granting access to restricted areas within train station.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Kept team compliant with security protocols and appearance standards.
- Reported to Security Site Supervisor.
Education
No Degree -
University of Bridgeport
Bridgeport, CTHigh School Diploma -
Stamford High School
Stamford, CT06-2004
Skills
Advanced with both Windows and Mac Platforms
Speak Read and Write in Spanish
Remote support
Customer service
Technical issues analysis
Verbal and written communication
Certification
- Comptia A+ Certification - 2023
Languages
Spanish
Professional Working
Timeline
Technical Support Help Desk Associate
Xerox
08.2023 - 02.2026
Security Professional/Site Supervisor
Allied Universal Security Services
08.2018 - 07.2023
Loss Prevention Detective
Macy's
10.2010 - 02.2011
School Security Officer
Norwalk Community College
02.2007 - 12.2017
Security Shift Supervisor
Allied Barton Security
01.2006 - 09.2009
No Degree -
University of Bridgeport
High School Diploma -
Stamford High School