Rene Flores
Los Angeles,CA
Summary
Retail rockstar with a passion for driving sales, leading teams, and creating unforgettable customer experiences! With 8.5 years of retail management expertise under my belt, I have mastered the art of energizing teams, maximizing profits, and making every customer feel like a VIP. From fueling coffee lovers at Starbucks to brightening smiles at a dental clinic, I have consistently delivered results and excitement wherever I go. Let's collaborate and achieve greatness
Overview
5
5
years of professional experience
Work History
Business Manager - Fragrance
Bloomingdale's
06.2024 - Current
- Achieved 75% sales growth in six months through strategic planning and effective team leadership.
- Collaborated with account executives, coordinators, and vendors to maintain strong brand relationships.
- Successfully implemented visual features and counters setups, enhancing brand presence.
- Fostered strong interdepartmental connections, working closely with sister department managers.
- Successfully promoted brand awareness and achieved brand goals by hosting events across the fragrance department, driving engagement and sales growth.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Negotiated with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
Assistant Store Manager
Starbucks
02.2020 - 04.2024
- Boosted sales by 20% in 6 months through effective merchandising and promotions, including:
- Developing and executing strategic sales plans and promotions to drive sales of drinks, food, and merchandise
- Setting sales goals and objectives, and tracking progress through sales data analysis
- Creating visually appealing displays and promotions to showcase seasonal offerings and limited-time promotions
- Trained and developed a team of 10 baristas and shift managers, resulting in a 20% increase in customer connection, by:
- Creating and implementing comprehensive training programs to ensure excellent customer service and product knowledge
- Providing ongoing coaching and feedback to team members, with a focus on improving customer experience and resolving issues efficiently
- Reduced employee turnover by 40% through effective coaching and development, by:
- Fostering a positive and supportive work environment, and recognizing and rewarding team members for their contributions
- Improved customer satisfaction ratings by 35% through effective issue resolution and complaint management, by:
Assistant Shop Manager
Dental Beverly Hills
02.2021 - 11.2023
- Managed and helped shop manager with daily operations of the dental office, including:
- Supervising staff and ensuring excellent patient care, creating training programs to engage sales specialist and motivate them in their role
- Coordinating patient appointments and scheduling
- Maintaining inventory and ordering dental supplies
- Creating Syncs with all sales specialists to coach them and understand gaps on their selling skills to be able to provide a 5 star experience to every customer
- Oversaw 2 other locations
- Generated revenue growth through sales including:
- Developing and executing sales plans to meet revenue targets
- Increased sales by 20% through effective customer engagement
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Handled complaints from customers by empathetically listening, recording details and offering solutions
Education
High School Diploma -
Los Angeles Senior High School
Los Angeles, CA08.2020
Skills
- Creativity
- Computer Skills
- Time Management
- Problem-solving
- Customer service
- Goal setting
- KPI tracking
- Project management
"Best Season Awards" winner at Bloomingdale's, Oct. 2024
I am honored to have received several recognitions for my outstanding performance as a Business Manager for Men's & Women's Fragrance at Bloomingdale's. Notably, I was the recipient of the prestigious Best Season Award at Bloomingdale's, recognizing exceptional sales performance and contributions to the store's success. This award also acknowledged my outstanding achievements in sales growth, customer satisfaction, and team collaboration. Ultimately, receiving the Best Season Award was a testament to my dedication to delivering exceptional results and exceeding sales targets, and I am proud to have been recognized for my hard work and commitment to excellence.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Manager - Fragrance
Bloomingdale's
06.2024 - Current
Assistant Shop Manager
Dental Beverly Hills
02.2021 - 11.2023
Assistant Store Manager
Starbucks
02.2020 - 04.2024
High School Diploma -
Los Angeles Senior High School
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