Samantha Williams
Spring Hill
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated and learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Production Line Assembly Worker
Gary's Plastic Packaging
03.2024 - 01.2025
- Operated assembly line machinery to assemble components efficiently.
- Followed safety protocols to maintain a safe working environment.
- Assisted with quality control checks to ensure product standards.
- Collaborated with team members to optimize workflow and minimize downtime.
- Learned and utilized various hand tools for assembly tasks effectively.
- Maintained cleanliness and organization of work area to enhance productivity.
- Adapted quickly to new processes and equipment as needed.
Customer Service Associate
Wawa Inc.
11.2016 - 07.2019
- Cashier, Deli Associate, Facilities.
- Assisted customers with inquiries, ensuring accurate product information and service guidance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor, enhancing overall satisfaction and loyalty.
- Processed transactions swiftly, maintaining accuracy.
- Collaborated with team members to streamline customer service operations during peak hours.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Supported inventory management by monitoring stock levels and assisting in restocking efforts.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Increased team productivity with effective communication and coordination of tasks.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly store areas by mopping floors, emptying trash cans and wiping down surfaces, adhering to food service safety guidelines.
Museum Security Guard
Brooklyn Botanic Gardens
03.2012 - 11.2015
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security threats.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Implemented access control measures, verifying credentials of visitors and staff.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Sales Associate
Petland Discounts
01.2010 - 01.2011
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Cultivated relationships with customers, fostering loyalty and repeat business.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Ensured compliance with safety standards in all pet care activities and environments.
- Conducted regular assessments of pets' behavior and health to ensure optimal care.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
Order Selector
Dollar Tree
01.2007 - 02.2008
- Operated pallet jack for efficient order picking and transport within warehouse environment.
- Conducted inventory checks to ensure accuracy and minimize discrepancies in stock levels.
- Collaborated with team members to streamline order fulfillment processes and improve productivity.
- Implemented best practices for safe handling of products and equipment, reducing workplace incidents.
- Monitored product quality during selection
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Utilized warehouse management system for tracking orders and managing inventory effectively
Lube Technician
Jiffy Lube
12.2006 - 01.2007
- Performed oil changes and fluid replacements with precision and efficiency.
- Implemented inventory management practices for oil and lubricant supplies.
- Oversaw daily operations and maintained optimal workflow in fast-paced environment.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
Crew Member
McDonald's
01.2006 - 12.2006
- Provided exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to streamline daily operations and enhance workflow efficiency.
- Implemented best practices for food preparation, contributing to quality control and consistency in service delivery.
- Resolved customer complaints promptly, leveraging conflict resolution skills to maintain high satisfaction levels.
- Worked front counter, drive-thru, took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Science Skills Center High School
Brooklyn, NY06-2004
Skills
- Dependable and responsible
- Problem-solving abilities
- Attention to detail
- Time management
- Problem-solving
- Teamwork and collaboration
- Workstation organization
- Operations support
- Reading comprehension
- Assembly instructions
Timeline
Production Line Assembly Worker
Gary's Plastic Packaging
03.2024 - 01.2025
Customer Service Associate
Wawa Inc.
11.2016 - 07.2019
Museum Security Guard
Brooklyn Botanic Gardens
03.2012 - 11.2015
Sales Associate
Petland Discounts
01.2010 - 01.2011
Order Selector
Dollar Tree
01.2007 - 02.2008
Lube Technician
Jiffy Lube
12.2006 - 01.2007
Crew Member
McDonald's
01.2006 - 12.2006
High School Diploma -
Science Skills Center High School
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