Summary
Overview
Work History
Education
Skills
Outstanding Performance
Timeline
Generic

Rene Hall

Suitland,MD

Summary

Accomplished Program Analyst and Retail Sales Key Holder, adept in strategic planning and customer service, significantly improved productivity at the IRS. Leveraged exceptional communication and teamwork to enhance operational efficiency and foster collaboration. Demonstrated proficiency in risk assessments and client relationship management, contributing to business process improvement.

Overview

24
24
years of professional experience

Work History

Program Analyst (Retired)

IRS
03.1995 - 12.2018
  • Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
  • Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
  • Assisted team members on IRM yearly updates to manual procedures for software tools, improving overall productivity and efficiency.
  • Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
  • Reviewed program implementation plans to assess risk and feasibility.

Retail Sales Key Holder (Part-Time) (Retired)

Off Broadway Shoes
09.2012 - 03.2016
  • Conducted regular inventory checks to maintain optimal stocking levels based on seasonal trends.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Increased sales revenue by consistently providing exceptional customer service and product knowledge.
  • Handled cash transactions accurately, maintaining a balanced register and minimizing discrepancies.
  • Completed daily opening and closing procedures promptly, ensuring smooth operations at all times.
  • Maintained a clean, organized store environment that met company standards while promoting a pleasant shopping experience for customers.
  • Conducted regular price audits to ensure pricing accuracy, preventing pricing discrepancies and enhancing customer trust.
  • Supported store manager during busy periods by efficiently coordinating employee tasks and workload distribution.
  • Assisted in visual merchandising to create appealing store layouts, resulting in enhanced shopping experiences.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

High School Diploma -

Suitland High School
Suitland
06-1978

Skills

  • Strategic planning
  • Business process improvement
  • Requirements gathering
  • Risk assessments
  • Software development
  • Excellent communication
  • Client relationship management
  • Teamwork
  • Customer service
  • Effective communication

Outstanding Performance

I received yearly Outstanding Performance Awards for completing timely work ethics in my job.

Timeline

Retail Sales Key Holder (Part-Time) (Retired)

Off Broadway Shoes
09.2012 - 03.2016

Program Analyst (Retired)

IRS
03.1995 - 12.2018

High School Diploma -

Suitland High School

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Rene Hall