Rene' Herman
Billings
Summary
Client-focused professional with expertise in developing retention strategies and enhancing customer satisfaction. Proven ability to analyze market trends and deliver tailored insurance solutions.
Overview
16
16
years of professional experience
Work History
Client Manager Personal Lines Insurance
Marsh McLennan Agency
Billings, MT
11.2017 - Current
- Developed and implemented client retention strategies to enhance customer satisfaction.
- Managed comprehensive account reviews, ensuring alignment with client objectives and compliance standards.
- Collaborated with cross-functional teams to design customized insurance solutions tailored to client needs.
- Analyzed market trends and competitor offerings to inform strategic recommendations for clients.
LASIK Coordinator
The Eyeclinic Surgicenter
Billings, MT
10.2013 - 10.2017
- Coordinated patient scheduling for LASIK consultations and procedures, ensuring optimal workflow.
- Educated patients on LASIK procedures, addressing concerns and enhancing understanding.
- Managed pre-operative assessments, verifying patient eligibility and medical history accuracy.
- Streamlined communication between patients and surgical teams to improve service delivery.
- Provided comprehensive post-operative care instructions, empowering patients to manage their recovery successfully.
- Acted as liaison between patients and surgeons, ensuring clear communication on treatment plans and expectations.
Assistant Store Manager
Victoria's Secret & PINK
Billings, MT
10.2009 - 10.2013
- Supervised daily store operations to ensure compliance with company standards.
- Trained and developed team members to enhance customer service skills.
- Implemented visual merchandising strategies to optimize product presentation.
- Analyzed sales data to identify trends and inform inventory management.
- Managed scheduling and staffing to maintain optimal store performance.
- Resolved customer inquiries and complaints, ensuring satisfaction and retention.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
No Degree - Business Administration
Eastern Montana College
Billings, MTSkills
- Client services
- Strategy development
- Financial acumen
- Team oversight
Timeline
Client Manager Personal Lines Insurance
Marsh McLennan Agency
11.2017 - Current
LASIK Coordinator
The Eyeclinic Surgicenter
10.2013 - 10.2017
Assistant Store Manager
Victoria's Secret & PINK
10.2009 - 10.2013
No Degree - Business Administration
Eastern Montana College