Rene Howell-Cowan
Surprise
Summary
Dynamic training professional with a proven track record at Enterprise Bank & Trust, specializing in program development and remote training delivery. Recognized for enhancing employee performance through innovative training solutions and effective communication. Skilled in utilizing learning management systems and fostering a collaborative environment, driving engagement and satisfaction across teams.
Overview
9
9
years of professional experience
Work History
CSO Trainer
Enterprise Bank & Trust
07.2022 - Current
- Developed training handbooks, computer tutorials and reference materials.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Provided coaching and mentoring to employees.
- Established and led a change committee to effectively communicate new processes and procedures.
- Developed and delivered comprehensive Insight Training to Deposit Operations, Electronic Banking, Records Management, Corporate Security and Treasury Management.
- Wrote a monthly employee newsletter to keep CSO Team informed of news, updates and accomplishments.
- Created and manage CSO Procedure Water Cooler Page.
Customer Service Officer
Enterprise Bank & Trust
09.2020 - 07.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and concerns.
- Delivered exceptional customer service to every customer.
Financial Service Officer
Enterprise Bank & Trust
11.2016 - 09.2020
- Conducted regular audits of branch operations to maintain regulatory compliance and identify areas for improvement.
- Serve Customers in opening new accounts for consumer and commercial clients.
- Have knowledge of bank products in order to make recommendations based on customer needs.
- Assisted in planning, organizing and supporting client meetings to enhance engagement and satisfaction.
- Assisted with Enterprise University meetings and Business Banking Events. Recruited speakers and facilitated meetings.
- Won the Arizona Cactus Award.
Education
No Degree - Training
Udemy
08-2022
Skills
- Program development expertise
- Training effectiveness review
- Remote training delivery
- Skilled in utilizing learning management systems
- Imaginative storytelling skills
- Strong command of grammar
- Information gathering
Timeline
CSO Trainer
Enterprise Bank & Trust
07.2022 - Current
Customer Service Officer
Enterprise Bank & Trust
09.2020 - 07.2023
Financial Service Officer
Enterprise Bank & Trust
11.2016 - 09.2020
No Degree - Training
Udemy
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