Postmaster
United State Postal Service
- Train carrier in driving, promote safety, Investigate accident and do reports. Do safety investigations and I started out as a city carrier. Clean driving record. I have 35 years at the post office. I trained my own children to drive . •Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Hired, trained, and evaluated performance of Number employees.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Managed flow, operations and management services for over Number daily post office visitors.
- Developed and maintained detailed reports of all post office activities using Software.
- Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by Number%.
- Reduced wait times for customers through efficient queue management strategies during peak hours.
- Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
- Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
