Renée Hupp
Pataskala,Ohio
Summary
Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Kroger
05.2016 - Current
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Server
Teds Montana Grill
07.2013 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Retail Worker
Kroger
08.2009 - 04.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered incoming calls and emails to provide product information, features and benefits.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelors of Science - Human and Consumer Science
Ohio University
Athens, OH08.2009
Skills
Customer Service
Problem-Solving
Customer experience
Customer Service and Engagement
Retail Operations
Inventory Tracking and Management
Store Organization
Time Management
Staff Supervision
Employee Scheduling
Microsoft Office Suite
Human resource policies
Timeline
Assistant Store Manager
Kroger
05.2016 - Current
Server
Teds Montana Grill
07.2013 - 07.2016
Retail Worker
Kroger
08.2009 - 04.2016
Bachelors of Science - Human and Consumer Science
Ohio University
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