Rene Jones
Tallahassee,FL
Summary
Dynamic Senior Correctional Officer Specialist with extensive experience at the Department of Justice, adept at inmate supervision and contraband seizure. Proven ability to enforce security protocols while fostering positive relationships. Recognized for reducing misconduct and enhancing safety through effective de-escalation techniques and vigilant monitoring. Committed to promoting a respectful and inclusive environment.
Overview
18
18
years of professional experience
Work History
Senior Correctional Officer Specialist
Department of Justice
07.2020 - Current
- Collaborated with multidisciplinary teams to develop individualized treatment plans for inmates, promoting successful reintegration into society.
- Managed inmate work assignments, ensuring productive utilization of labor resources within the correctional facility.
- Promoted a culture of inclusivity by treating all staff, inmates, and visitors with dignity and respect, regardless of race, religion, or gender identity.
- Reduced instances of inmate misconduct by enforcing strict adherence to facility rules and regulations.
- Conducted thorough searches for contraband, preventing potential threats to the safety of staff and inmates.
- Performed routine inspections of housing units, identifying maintenance issues for prompt resolution by facilities personnel.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
Correctional Officer
Florida Department Of Corrections
01.2016 - 07.2020
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Cashier
Publix
05.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Sears
10.2014 - 05.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Circle K Gas Station
08.2013 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Crew Team Member
McDonald's
09.2011 - 09.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Work as a team with fellow crew members and managers.
- Keep the restaurant clean and organized.
- Help customers with any task they need (orders, requests).
Customer Service Associate
Walmart
06.2007 - 08.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in customer service protocols, elevating overall team's performance.
Education
Associate of Science -
University of Phoenix
Tempe, AZ10-2013
High School Diploma -
Taylor County High School
Perry, FL05-2008
Skills
- Inmate supervision
- Restraint techniques
- Self-defense tactics
- Physical fitness
- Security protocols
- De-escalation techniques
- Policy enforcement
- Firearm handling
- Safety and security enforcement
- Observation
- Trained in defensive tactics
- Inmate monitoring
- Relationship building and management
- Contraband seizure
- Security procedures
- File and record maintenance
Languages
English
Full Professional
Timeline
Senior Correctional Officer Specialist
Department of Justice
07.2020 - Current
Correctional Officer
Florida Department Of Corrections
01.2016 - 07.2020
Cashier
Publix
05.2015 - 01.2016
Cashier
Sears
10.2014 - 05.2015
Customer Service Representative
Circle K Gas Station
08.2013 - 09.2014
Crew Team Member
McDonald's
09.2011 - 09.2014
Customer Service Associate
Walmart
06.2007 - 08.2011
Associate of Science -
University of Phoenix
High School Diploma -
Taylor County High School
Similar Profiles
James TonerJames Toner
DEPUTY SHERIFF at Department of JusticeDEPUTY SHERIFF at Department of Justice
Amy MathersAmy Mathers
Program Specialist at Department of JusticeProgram Specialist at Department of Justice
Brannon DavisBrannon Davis
Maintenance Supervisor at Department of JusticeMaintenance Supervisor at Department of Justice