RENE LEE
Riverside,CA
Summary
With over 15 years of experience fulfilling executive-level administrative and customer service roles in non-profit, government, and aviation organizations, I have developed a strong skill set in customer service and conflict resolution. Thriving in fast-paced and high-pressure environments, I am now seeking to transition into a new field where these skills can be highly valuable. Dedication lies in delivering exceptional service and ensuring positive experiences for all clients.
Overview
15
15
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
05.2024 - 12.2024
- Ensured safety and comfort to passengers aboard the aircraft
- Consistently contributed to a positive and productive work environment with employees and customers
- Efficiently prepared, served, and restocked in-flight beverages, meals, snacks, and sold onboard liquor and food
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements
- Provided effective leadership, direction, and assistance in emergency and non-emergency situations
- Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies
- Ensured compliance with safety regulations by inspecting and safely operating aircraft cabin components, systems, and emergency equipment such as, escape slides, fire extinguishers, portable oxygen bottles, and automatic external defibrillators (AED)
- Adhered to established procedures and performance standards without supervision
Executive Administrative Assistant
FD Parker & Associates
11.2021 - 05.2024
- Logistically scheduled travel and meetings for CEO
- Maintained CEO's daily calendar in Microsoft Outlook
- Transcribed meeting minutes
- Prepared handout and presentation materials for meetings using PowerPoint
- Responded to over 20 e-mail requests per day
- Maintained office supply inventory
- Assisted in event planning and coordination
- Prepared expense reports and manual checks
- Planned breakfast, lunch, and dinner meetings with potential and/or current clients
- Maintained confidential personnel files
- Maintained monthly operation budget
- Provided personal assistance to CEO when needed including transportation services when necessary
- Processed payroll
- Scheduled quarterly stakeholder meetings
- Assisted in hiring and termination processes
- Confirmed attendance/timecards
- Scheduled in-person and virtual meetings in different time zones
- Assisted in billing and invoice processes
- Booked entertainment packages
Executive Assistant
A & G Activity Services, Inc.
03.2010 - 08.2021
- Prepared agendas for Board of Directors meetings
- Transcribed minutes
- Maintained CEO's daily calendar
- Prepared and submitted invoices for billing
- Maintained documentation for annual audits
- Met with participants and caregivers for semi-annual program surveys
- Accepted, filed, and processed grievances and complaints
- Scheduled transportation arrangements for CEO and clients
- Confirmed timecards and attendance for 20+ employees
- Assisted in planning holiday, promotion, and retirement events
- Collected and filed 700/Conflict of Interest Forms
- Maintained office supply inventory
- Hosted stakeholder meetings
- Prepared travel agendas for Board of Directors
- Responded to public requests and provided facility tours
- Composed monthly events calendar
- Prepared handouts and presentation materials for meetings
- Scheduled trainings for Board of Directors
- Scheduled all travel and transportation arrangements for CEO and Board of Directors
- Maintained functional ability of office equipment
- Kept open line of communication between field staff, program participants, state employees and caretakers
- Maintained staff personnel and training files
- Maintained confidentiality of all client's medical and personal records
- Prepared manual checks when necessary
- Provided professional and tactful support to CEO, clients, and stakeholders
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
HIGH SCHOOL DIPLOMA - Government Magnet Program
PHINEAS BANNING HS
Wilmington, CA16 UNITS COMPLETED - Business Communications Program
RIVERSIDE COMMUNITY COLLEGE
Riverside, CASkills
- Customer Service
- Able to use a high level of discretion
- Excellent communication skills
- Able to work with high-profile professionals
- Able to work independently
- Microsoft Office Suite
- Microsoft Teams
- Zoom Platform
- Excellent time management skills
- Expense reporting
- Travel coordination
- Team coordination
Accomplishments
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Achieved Bronze Level in Recognition for providing exceptional InFlight experience for customers while promoting a positive work environment.
- Demonstrated superb service, standards, knowledge, and reliability.
Timeline
Flight Attendant
SkyWest Airlines
05.2024 - 12.2024
Executive Administrative Assistant
FD Parker & Associates
11.2021 - 05.2024
Executive Assistant
A & G Activity Services, Inc.
03.2010 - 08.2021
HIGH SCHOOL DIPLOMA - Government Magnet Program
PHINEAS BANNING HS
16 UNITS COMPLETED - Business Communications Program
RIVERSIDE COMMUNITY COLLEGE
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