Rene Lopez
Peachtree City,GA
Summary
Knowledgeable Service Advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
13
13
years of professional experience
Work History
Service Advisor
Honda South
03.2025 - Current
- CDK software data entry proficient for repair order customer interphase.
Auto Service Advisor
Allen Vigil Ford
01.2025 - 04.2025
- Greet Customer at Curb-Quickly assess and enter relevant technical information: Drive, Line, Quick line and Maintenance, Plus all the other Menu services available from Radio, Suspension and Electrical.
- Used Cox Automotive dms, FMC dealer Track, Xtime, and MyKarma software for a robust turnaround.
- Participated in regular staff meetings for ongoing communication within the team about departmental goals and progress toward targets achievement.
- Coordinated with sales team for smooth transition during DMS software training involving service needs.
- Trained on company policies, procedures, and software systems, ensuring efficient integration into the team environment.
- Streamlined appointment scheduling for improved efficiency and enhanced customer experience.
Manufacture Assembly
Yamaha
07.2021 - 12.2024
- Hired on 10/03/2021
- Parts Assembly
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
- Worked with pre-made parts to develop complete and commercially viable products : ATV's & ROV's.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
- Participated in continuous improvement initiatives aimed at enhancing operational effectiveness within the organization.
- Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.
Automotive Service Technician
Walmart
08.2020 - 07.2021
- Customer work order DATA ENTRY, on arrival, and throughout job process.
- Assess conditions TO DETERMINE job needed.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
Used Car Salesman-OWNER
Driveline Auto
01.2013 - 03.2020
- Auto Sales
- Auto Mechanic
- DATA ENTRY TO ELABORATE ELECTRONIC TEMPORAY TAG
- DATA TRANSFER OF BUYER INFORMATION TO DEPARTMENT OF DRIVER SERVICES FOR TITLE TRANSFER.
- ALSO, DATA TRANSFER TO THE GEORGIA DEPARTMENT OF REVENUE FOR ELECTRONIC AUTO TAX PAYMNENTS
Education
Bachelor's - Psychology
UCLA
Los Angeles, CA06.1983
Skills
- Automotive Repair
- Manufacturing experience
- Microsoft Office
- EXCEL
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
<Enter your own>
Authorized To Work: US
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Honda South
03.2025 - Current
Auto Service Advisor
Allen Vigil Ford
01.2025 - 04.2025
Manufacture Assembly
Yamaha
07.2021 - 12.2024
Automotive Service Technician
Walmart
08.2020 - 07.2021
Used Car Salesman-OWNER
Driveline Auto
01.2013 - 03.2020
Bachelor's - Psychology
UCLA
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