Rene Madrid
Apple Valley,MN
Summary
Accomplished Branch Manager with a proven track record at U.S. Bank, enhancing customer satisfaction and exceeding sales targets through effective leadership and relationship management. Skilled in staff development and branch operations management, demonstrated by surpassing key performance indicators and fostering team growth. My approach combines decisive decision-making with a strong focus on community relations, fostering significant improvements in efficiency and performance.
Overview
27
27
years of professional experience
Work History
Branch Manager
U.S. Bank
01.2007 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Assessed employee performance and developed improvement plans.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
Assistant Bank Manager
Wells Fargo, NA
08.1997 - 07.2006
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Contributed to the achievement of financial targets by effectively managing budgets and controlling expenses within the branch.
Education
Associate of Arts -
Normandale Community College
Bloomington, MNSkills
- Sales Leadership
- Relationship Management
- Staff Development
- Community Relations
- Staff recruitment
- Branch Operations Management
- Strong team-builder
- Excellent time management skills
- Decision-Making
- Coaching and Mentoring
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
U.S. Bank
01.2007 - Current
Assistant Bank Manager
Wells Fargo, NA
08.1997 - 07.2006
Associate of Arts -
Normandale Community College
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