Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Software
Timeline
AssistantManager
Reneé McMorris

Reneé McMorris

Business Analyst
Columbus,GA

Summary

Resourceful and self-motivated professional with 15+ years’ experience successfully executing processes and systems. Demonstrated organizational growth by supporting business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems. Additionally, identified user requirements, procedures, and problems to improve existing processes, and ways to enhance performance management and operational reports related to new business implementation processes. Developed and incorporated organizational best practices into business applications. Successfully lead problem solving and coordinated efforts between various business units.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Merchandise Coordinator

Marshall’s
05.2024 - Current
  • Coordinator for merchandise to drive sales in departments and provide features and a shoppable experience

Business Analyst II Pricing Team for Marketplace

Centene
05.2022 - 01.2024
  • Assisted with formulating and updating departmental policies and procedures
  • Supported business initiatives through data analysis, identifying implementation barriers, and conducting user acceptance testing of new systems.

Customer Care Representative

Anthem
01.2020 - 01.2022
  • Delivered extraordinary service on inbound calls in a fast-paced, structured customer care environment by engaging in active listening to understand the customer’s needs.

Traveling Merchandiser

Home Depot
01.2017 - 01.2019
  • Delivered visionary leadership to cross-functional teams aimed at ensuring continuous improvements in productivity, quality, customer satisfaction, and profitability.

Caregiver

Independent Contractor
01.2012 - 01.2017
  • Endeavored to lead by providing well organized and efficient coordination of multiple schedules.

Test Analyst II

Total Systems
01.2005 - 01.2011
  • Created SQL Queries to use in validating test results and setting up test data
  • Led QA testing efforts and progress to ensure project deadlines were met.

Education

Bachelor of Arts in Spanish -

Armstrong Atlantic State University
Savannah, GA

Skills

  • SAP
  • SQL
  • Data Mining
  • Linear Regression
  • Logistic Regression
  • Clustering
  • Statistical Analysis
  • Functional Testing
  • Key Performance Indicator (KPI) Analysis
  • Hypothesis Testing
  • Data Visualization
  • Demand Forecasting
  • Agile
  • Procurement
  • Scrum
  • Design Models
  • Software Testing Concepts
  • R
  • Tableau
  • Excel
  • VBA
  • Ariba
  • Power BI
  • MS Project
  • MS-Office

Certification

  • Scrum Master, Scrum Alliance, 01/2020
  • Medical Terminology Certificate, Savannah Technical Institute, Savannah, GA

Accomplishments

  • Performed detailed analysis on assigned projects, recommended potential business solutions and assisted with implementation.
  • Evaluated Key Performance Indicators (KPI’s) to develop cost models to predict operational costs resulting in an overall cost reduction.
  • Drove test script management by executing test scripts, including setting up the test environment and verifying the test results leading to the successful maintenance and updates to test scripts.
  • Reviewed project requirements and high-level system designs, deriving test strategies and test plans for successful plan execution.

Languages

Spanish
Full Professional

Software

SQL

Microsoft Office Suite

Timeline

Merchandise Coordinator

Marshall’s
05.2024 - Current

Business Analyst II Pricing Team for Marketplace

Centene
05.2022 - 01.2024

Customer Care Representative

Anthem
01.2020 - 01.2022

Traveling Merchandiser

Home Depot
01.2017 - 01.2019

Caregiver

Independent Contractor
01.2012 - 01.2017

Test Analyst II

Total Systems
01.2005 - 01.2011

Bachelor of Arts in Spanish -

Armstrong Atlantic State University
Reneé McMorrisBusiness Analyst