RENE MENDEZ
Houston,Texas
Summary
Shift Manager with extensive experience at McDonald's, specializing in resource allocation and team development. Successfully led initiatives that improved operational efficiency and customer satisfaction. Recognized for expertise in employee training and inventory management, contributing to enhanced shopping experiences. Strong work ethic and adaptability demonstrated through effective teamwork and independent problem-solving skills. To finish it off, I also prioritize the company spending and save the company some money.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Church Youth Leader
Church St Louis
04.2023 - Current
- Crafted engaging presentations with multimedia technology for church services and special events.
- Facilitated weekly youth group meetings, delivering spiritual guidance and support.
- Developed relevant lesson plans rooted in Biblical teachings for teen audiences.
- Provided pastoral counseling to teens facing personal challenges and life decisions.
- Mentored high school students on decision-making, conflict resolution, and healthy lifestyle choices.
- Guided youth in cultivating leadership skills through structured mentoring sessions.
- Developed educational materials, such as Bible study guides, for use by the church's youth ministry.
Shift Manager
McDonald's
09.2022 - Current
- Assigned tasks to crew members based on skills and experience.
- Monitored progress and delivered constructive feedback on performance.
- Coached staff to cultivate a positive and collaborative work environment.
- Organized team-building activities to enhance workplace culture.
- Facilitated learning through discussions, role-playing exercises, and workshops.
- Resolved customer complaints and managed conflict resolution effectively.
- Guided shift teams to ensure timely and efficient task completion.
- Maintained up-to-date knowledge of store products to provide informed recommendations.
- OTP (Operations Technology Professional) LVL 2 Troubleshooting
Retail Associate
Academy Sports + Outdoors
08.2024 - 12.2024
- Managed inventory to maintain optimal stock levels and facilitate timely replenishment.
- Collaborated with team members to consistently achieve daily sales goals and exceed performance targets.
- Trained new associates, fostering product knowledge and adherence to company policies.
- Built strong rapport with customers, enhancing overall business perception.
- Processed refunds, exchanges, and store credits to ensure customer satisfaction.
- Assisted customers in completing purchases and joining reward programs.
- Helped customers locate specific items and suggested alternatives based on preferences.
- Stocked merchandise, labeling items clearly and organizing by size or color.
Crew Kitchen Staff Member
Kentucky Fried Chicken
07.2023 - 01.2024
- Maintained accurate records of supplier orders and vendor deliveries.
- Followed sanitation practices for cleaning kitchen equipment and surfaces.
- Ensured adherence to quality control standards by inspecting products prior to serving.
- Prepared ingredients according to established recipes and guidelines.
- Supported team members through effective communication and assistance.
- Operated dishwashing machines efficiently, ensuring cleanliness of dishes before inventory return.
- Managed cash register operations, handling money and providing correct change.
- Cultivated strong relationships with coworkers through teamwork and effective communication.
Voucher Specialist
Pearland Maraton
09.2023 - 10.2023
- Researched complex issues related to payments due vendors and generated appropriate solutions
- Performed data entry tasks accurately and quickly while adhering to departmental guidelines
- Demonstrated expertise in analyzing and verifying voucher requests for accuracy, completeness, and compliance with applicable regulations
- Attended group meetings to provide information on agency services, requirements, and procedures
Volunteer
Pearland Maraton
09.2023 - 10.2023
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
Education
Some College (No Degree) - Accounting
San Jacinto College
HoustonHigh School Diploma -
Dr. Kerk Lewis Career Technical High School
HoustonSkills
- Microsoft Excel
- Financial analysis
- Data entry
- Inventory management
- Customer service
- Team building
- Teaching and instruction
- Strong work ethic
- Time management
- Teamwork and collaboration
- Budgeting and finance
- Relationship building
- Service leadership
- Willingness to learn
- Volunteer service
- Teamwork
- Problem-solving
Certification
- Food Handler Manager certificate
- Servsafe Food Handler Certificate
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Associate
Academy Sports + Outdoors
08.2024 - 12.2024
Voucher Specialist
Pearland Maraton
09.2023 - 10.2023
Volunteer
Pearland Maraton
09.2023 - 10.2023
Crew Kitchen Staff Member
Kentucky Fried Chicken
07.2023 - 01.2024
Church Youth Leader
Church St Louis
04.2023 - Current
Shift Manager
McDonald's
09.2022 - Current
Some College (No Degree) - Accounting
San Jacinto College
High School Diploma -
Dr. Kerk Lewis Career Technical High School
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