Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Education
Generic

RENE MENDEZ

Houston,TX

Summary

With several years of experience across customer service, retail, food service, and healthcare, I have developed a strong and versatile skill set that allows me to adapt quickly in different work environments. My career began as a Shift Manager at McDonald’s, where I spent four years leading a team, supervising daily operations, and ensuring a high standard of service. This role strengthened my leadership, problem-solving, and time management skills while teaching me how to motivate a team in a fast-paced environment.

I later gained additional customer service and teamwork experience working at Academy Sports and KFC, where I learned the importance of collaboration, efficiency, and maintaining professionalism under pressure.

Currently, I am balancing two roles in the healthcare field: Pharmacy Technician at CVS and Dental Receptionist. At CVS, I assist with prescription processing, insurance verification, patient communication, and confidentiality, requiring both precision and attention to detail. As a Dental Receptionist, I manage scheduling, front desk operations, and patient interactions, further strengthening my organizational and administrative skills.

Throughout all my roles, I have consistently built strong customer service, communication, organizational, and multitasking abilities. I am adaptable, quick to learn new systems, and able to balance multiple responsibilities effectively while maintaining a professional and positive attitude.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
05.2025 - Current
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.

Dental Receptionist

Harmony Dental
05.2025 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
  • Obtained payments from patients and scanned identification and insurance cards.

Church Youth Leader

Church St Louis
04.2023 - Current
  • Crafted engaging presentations with multimedia technology for church services and special events.
  • Facilitated weekly youth group meetings, delivering spiritual guidance and support.
  • Developed relevant lesson plans rooted in Biblical teachings for teen audiences.
  • Provided pastoral counseling to teens facing personal challenges and life decisions.
  • Mentored high school students on decision-making, conflict resolution, and healthy lifestyle choices.
  • Guided youth in cultivating leadership skills through structured mentoring sessions.
  • Developed educational materials, such as Bible study guides, for use by the church's youth ministry.

Shift Manager

McDonald's
09.2022 - 04.2025
  • Assigned tasks to crew members based on skills and experience.
  • Monitored progress and delivered constructive feedback on performance.
  • Coached staff to cultivate a positive and collaborative work environment.
  • Organized team-building activities to enhance workplace culture.
  • Facilitated learning through discussions, role-playing exercises, and workshops.
  • Resolved customer complaints and managed conflict resolution effectively.
  • Guided shift teams to ensure timely and efficient task completion.
  • Maintained up-to-date knowledge of store products to provide informed recommendations.
  • OTP (Operations Technology Professional) LVL 2 Troubleshooting

Retail Associate

Academy Sports + Outdoors
08.2024 - 12.2024
  • Managed inventory to maintain optimal stock levels and facilitate timely replenishment.
  • Collaborated with team members to consistently achieve daily sales goals and exceed performance targets.
  • Trained new associates, fostering product knowledge and adherence to company policies.
  • Built strong rapport with customers, enhancing overall business perception.
  • Processed refunds, exchanges, and store credits to ensure customer satisfaction.
  • Assisted customers in completing purchases and joining reward programs.
  • Helped customers locate specific items and suggested alternatives based on preferences.
  • Stocked merchandise, labeling items clearly and organizing by size or color.

Crew Kitchen Staff Member

Kentucky Fried Chicken
07.2023 - 01.2024
  • Maintained accurate records of supplier orders and vendor deliveries.
  • Followed sanitation practices for cleaning kitchen equipment and surfaces.
  • Ensured adherence to quality control standards by inspecting products prior to serving.
  • Prepared ingredients according to established recipes and guidelines.
  • Supported team members through effective communication and assistance.
  • Operated dishwashing machines efficiently, ensuring cleanliness of dishes before inventory return.
  • Managed cash register operations, handling money and providing correct change.
  • Cultivated strong relationships with coworkers through teamwork and effective communication.

Voucher Specialist

Pearland Maraton
09.2023 - 10.2023
  • Researched complex issues related to payments due vendors and generated appropriate solutions
  • Performed data entry tasks accurately and quickly while adhering to departmental guidelines
  • Demonstrated expertise in analyzing and verifying voucher requests for accuracy, completeness, and compliance with applicable regulations
  • Attended group meetings to provide information on agency services, requirements, and procedures

Volunteer

Pearland Maraton
09.2023 - 10.2023
  • Responded quickly to meet customer needs and resolve problems
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Provided efficient and courteous service to customers at all times

Education

No Degree - Accounting

San Jacinto College
Houston, TX
05-2027

High School Diploma -

Dr. Kerk Lewis Career Technical High School
Houston, TX
05.2023

Skills

  • Microsoft Excel
  • Financial analysis
  • Data entry
  • Inventory management
  • Customer service
  • Team building
  • Teaching and instruction
  • Strong work ethic
  • Time management
  • Teamwork and collaboration
  • Budgeting and finance
  • Relationship building
  • Service leadership
  • Willingness to learn
  • Volunteer service
  • Teamwork
  • Problem-solving
  • Dental staff support
  • Treatment room setup
  • Punctual and reliable
  • Excellent multitasking capability

Certification

  • Food Handler Manager certificate
  • Servsafe Food Handler Certificate
  • Pharmacy Technician Training license

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
05.2025 - Current

Dental Receptionist

Harmony Dental
05.2025 - Current

Retail Associate

Academy Sports + Outdoors
08.2024 - 12.2024

Voucher Specialist

Pearland Maraton
09.2023 - 10.2023

Volunteer

Pearland Maraton
09.2023 - 10.2023

Crew Kitchen Staff Member

Kentucky Fried Chicken
07.2023 - 01.2024

Church Youth Leader

Church St Louis
04.2023 - Current

Shift Manager

McDonald's
09.2022 - 04.2025

No Degree - Accounting

San Jacinto College

High School Diploma -

Dr. Kerk Lewis Career Technical High School

Education

true