Rene Mitro
Gulfport,MS
Summary
Dynamic professional with extensive experience at Hancock Whitney Bank, excelling in customer relationship management and audit compliance. Proven track record in resolving discrepancies and enhancing operational efficiency. Recognized for exceptional attention to detail and effective communication, consistently delivering outstanding service and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Senior Vault Teller
Hancock Whitney Bank
Biloxi, Mississippi
09.2022 - Current
- Processed customer transactions accurately and efficiently at Hancock Whitney Bank.
- Maintained cash vault levels to ensure operational readiness and security.
- Assisted customers with inquiries, providing excellent service and support.
- Trained new tellers on procedures and customer service best practices.
- Conducted audits of cash drawers to verify accuracy and compliance.
- Collaborated with team members to streamline daily banking operations.
- Resolved discrepancies in transactions through detailed investigation and reporting.
- Processed foreign currency exchange requests according to company standards.
- Verified customer identification and recorded customer transactions in the vault logbook.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Adhered to established policies and procedures for processing customer transactions accurately and efficiently.
- Received incoming shipments of cash from regional branches and verified contents against shipping documents.
- Performed daily balancing of cash drawers to ensure accuracy.
- Developed strong relationships with customers through providing excellent customer service.
- Reconciled daily vault transaction totals with general ledger postings.
- Assisted customers with deposits and withdrawals from their accounts while ensuring compliance with applicable laws.
- Monitored the security of all assets within the vault, including counting, weighing, and verifying currency and coins.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
- Verified, captured and balanced deposits and audited check image quality.
- Checked identifying numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes or containers.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified transaction errors when debits and credits did not balance.
- Performed special services for customers, ordering bank cards and checks.
- Prepared official checks for customer and internal bank needs.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Transmitted orders to supply cash to meet daily needs.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Bar Manager
End Zone Sports Bar
Kewanee, Illinois
05.2017 - 09.2022
- Managed daily bar operations and ensured smooth service.
- Trained staff on drink preparation and customer service skills.
- Developed cocktail menus and maintained inventory levels.
- Supervised bar staff and scheduled shifts effectively.
- Enforced health and safety standards throughout the bar area.
- Handled customer inquiries and resolved complaints promptly.
- Organized promotional events to enhance customer engagement.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Monitored cash intake to reduce discrepancies.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Created signature beverages to increase revenue and patron loyalty.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Planned and coordinated special events to boost customer numbers and profits.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Program Support Specialist
Bridgeway, Inc.
Kewanee, IL
02.2016 - 11.2018
- Organized program documentation, ensuring compliance with regulations and standards.
- Submitted payments, processed refunds and updated details in customer accounts.
- Responded to inquiries regarding program guidelines, policies, procedures, and services.
- Facilitated communication between staff members across multiple departments.
- Coordinated with various departments to ensure successful implementation of programs.
- Drafted correspondence related to program activities as needed.
- Reviewed account details to check eligibility and compliance with program requirements.
- Organized and maintained program documents, records, and reports.
- Answered face-to-face, telephone, and email requests for support and program information.
- Performed administrative tasks such as scheduling meetings, maintaining calendars.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
- Received and distributed mail, letters and packages.
- Greeted guests and vendors to assist in navigating space.
- Monitored office services mailbox for business support needs and requests.
- Participated in credit and collections activities.
Education
High School Diploma -
Kewanee High School
Kewanee, Il05-1993
Skills
- Customer relationship management
- Audit compliance
- Attention to detail
- Problem solving
- Effective communication
- Conflict resolution
Timeline
Senior Vault Teller
Hancock Whitney Bank
09.2022 - Current
Bar Manager
End Zone Sports Bar
05.2017 - 09.2022
Program Support Specialist
Bridgeway, Inc.
02.2016 - 11.2018
High School Diploma -
Kewanee High School
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