Rene Moncivaez
Indianapolis,IN
Summary
Strategic program management leader with 12 years of experience in planning and directing educational programs and certification initiatives. Expertise in developing impactful professional development content and delivering presentations to diverse audiences. Skilled in coordinating multi-platform offerings and collaborating with cross-functional teams to achieve organizational goals while ensuring budget compliance.
Overview
22
22
years of professional experience
Work History
RME Mechatronics and Robotics Apprentice Program Manager
Amazon
10.2019 - Current
- Program manager overseeing comprehensive certification program, educational partnerships, and professional development initiatives
- Plan, direct, and manage all aspects of national apprenticeship certification program serving 3,500+ participants, ensuring compliance with DOL and state regulations and maintaining 100% accuracy in program delivery
- Coordinate registration, certification, and reporting for all professional development activities, establishing comprehensive tracking mechanisms and documentation systems
- Developed and implemented all standard operating procedures during beta program phase, creating scalable processes that evolved into current program state
- Ensure all programming conducted within budget, participating in budgeting process and implementing process improvements resulting in 50+ hours weekly cost savings
- Engaged with 50+ fulfillment center leadership teams to identify relevant educational topics
- Developed and delivered 25+ professional development presentations to diverse audiences including Women of Amazon, various community organizations, and multiple corporate YMCA and Amazon facilities (2019-present)
- Created educational content and communication timelines that standardized information delivery and enhanced participant experience
- Served as Diversity & Inclusion presenter for both nonprofit and for-profit organizations, achieving high presentation survey results and promoting professional standards
- Built and maintained strategic relationships with 5+ educational institutions, serving as primary liaison and creating collaborative frameworks that advance program objectives
- Established partnerships with 50+ organizational leadership teams, aligning program objectives with participant needs through a consultative approach and continuous stakeholder engagement
- Cultivated relationships with local nonprofit organizations, generating 1200+ annual volunteer hours and enhancing organizational reputation through community investment
- Created comprehensive documentation and marketing materials that elevated organizational brand and improved member experience
- Implemented standardized communication protocols ensuring excellence in all participant touchpoints
Learning Manager II
Amazon
Whitestown, IN
08.2018 - 10.2019
- Directed team of 11 learning professionals, planning and coordinating educational offerings to enhance employee onboarding, leadership development, and professional standards training
- Created and facilitated 4-week professional development program for first-year managers, coordinating in-person sessions and ensuring relevant high-quality content delivery
- Facilitated professional development programs as Network Adjunct Faculty, including Operational Leadership Orientation, Lead the Amazon Way, and PA Development Curriculum, Effective Communication, Process Improvement, and Change Instructor.
- Partnered with program developers to launch ROI tracking program, measuring training effectiveness and ensuring quality educational content
- Managed educational programming budget, ensuring alignment with organizational objectives while maintaining cost-effective delivery of all training offerings
Associate Alliance Program Appointee
Amazon
Whitestown, IN
02.2018 - 08.2018
- Delivered diversity and inclusion training to 2,000+ Tier 3 associates across three facilities, promoting high standards of professionalism
- Conducted comprehensive facility reviews, providing recommendations to leadership that improved employee satisfaction and organizational excellence
- Coordinated professional development activities that enhanced engagement initiatives and upheld professional standards
Area Manager I, II
Amazon
Whitestown, IN
01.2014 - 01.2018
- Implemented process improvements that reduced operational issues by 89%, demonstrating detail-oriented approach and proactive initiative
- Led cross-functional teams to achieve organizational excellence through collaboration and commitment to professional standards
- Developed talent through professional development programs, advancing three associates to management roles through targeted coaching and training
Senior Program Manager
YMCA of Silicon Valley / YMCA of the Redwoods
Boulder Creek, CA
05.2007 - 02.2011
- Planned, directed, and managed multiple educational programs with combined $900K annual budget, achieving 93% positive client reviews through organized, detail-oriented approach
- Negotiated and managed $500K program budget, maintaining 88% client retention rate through excellent interpersonal skills and member service commitment
- Crafted proposals that secured $2M in new business by leveraging strategic relationships and effective communication
- Established strategic partnerships with corporate sponsors and community organizations, enhancing program visibility and support from entities like Rotary of San Jose, Army Reserves, Habitat for Humanity, and Boy Scouts of America
- Coordinated registration and reporting for all program activities, ensuring compliance with organizational standards and improving operational transparency
- Served on Marketing Cabinet, collaborating with communications department on marketing strategies for program offerings
- Recognized as Best Sleep Away Camp in Northern California (2008, 2009) and Silver Award Winner (2010) by Bay Area Parent Magazine
Marketing Director
YMCA Blue Ridge Assembly
Black Mountain, NC
11.2003 - 05.2007
- Generated average of $180K annual growth (minimum 3% annual revenue increase) through strategic program development and engagement
- Executed marketing campaigns achieving 200% ROI through organized, detail-oriented approach and strategic planning
- Developed and executed annual marketing plans with cross-functional teams, enhancing visibility of educational offerings and professional development opportunities
- Increased member retention by 35% through proactive relationship management initiatives and excellent communication skills
- Managed client relationships for conference and event programs, delivering exceptional service that fostered repeat participation
- Coordinated all aspects of educational events, prioritizing multiple projects to consistently meet deadlines
Education
Bachelor of Science - Business Administration
Indiana Wesleyan University
Skills
- Educational Program Management
- Educational Content Development
- Stakeholder Engagement
- Partnership Development with Educational Institutions
- Budget Management
- Regulatory Compliance
- Process Improvement & Professional Standards
- Event Planning & Coordination
- Strategic Communications & Marketing Collaboration
- Presentation Development & Delivery
- Customer Service Excellence
- Diversity & Inclusion Training
Technical Proficiencies
Registration Systems, Certification Tracking, Reporting Platforms, Presentation Software, Content Management Systems, Client Relationship Tools, Word, Excel, PowerPoint, Outlook, Educational Program Planning, Budget Management, Regulatory Compliance, Event Coordination, Multi-Platform Program Delivery
Organizational Values Alignment
Demonstrated commitment to member service excellence through 12+ years of program management and relationship development, Proven track record of achieving organizational objectives, maintaining high quality standards, and continuous improvement, Consistent delivery of accurate information, regulatory compliance, and ethical program management, Extensive experience partnering with cross-functional teams, educational institutions, and diverse stakeholders, Strong interpersonal skills, empathy, and commitment to fostering inclusive, supportive professional development environments
References
References and additional work samples available upon request
Key Achievements And Impact
- Planned, directed, and managed comprehensive certification program serving 3,500+ participants nationwide
- Developed all standard operating procedures for beta program evolution to full-scale implementation
- Coordinated registration, certification, and reporting ensuring 100% regulatory compliance
- Managed educational programming within budget achieving 50+ hours weekly cost savings
- Developed and delivered 25+ professional development presentations (4.8/5 effectiveness rating)
- Created comprehensive curricula and educational content for diverse member audiences
- Served as Diversity & Inclusion presenter achieving high survey results across multiple organizations
- Facilitated professional standards training and leadership development programs
- Built strategic relationships with 5+ educational institutions and multiple community organizations
- Served as primary liaison to 50+ organizational leadership teams nationwide
- Achieved 88-93% member retention rates through excellent service and interpersonal skills
- Secured $2M in new business through strategic relationship development
- Collaborated with marketing teams to promote professional development opportunities
- Executed marketing campaigns achieving 200% ROI through strategic planning
- Increased member engagement by 35% through targeted communications initiatives
- Provided regular content updates to program webpages and marketing materials
Professional Development And Certifications
- Facilitator Talent and Development Adjunct – Amazon
- Employee Relations & Labor Law Training – Amazon Associate Alliance Program
- Diversity & Inclusion Facilitation – Amazon
- Operational Leadership Orientation (O.L.O) Facilitator – Amazon
Timeline
RME Mechatronics and Robotics Apprentice Program Manager
Amazon
10.2019 - Current
Learning Manager II
Amazon
08.2018 - 10.2019
Associate Alliance Program Appointee
Amazon
02.2018 - 08.2018
Area Manager I, II
Amazon
01.2014 - 01.2018
Senior Program Manager
YMCA of Silicon Valley / YMCA of the Redwoods
05.2007 - 02.2011
Marketing Director
YMCA Blue Ridge Assembly
11.2003 - 05.2007
Bachelor of Science - Business Administration
Indiana Wesleyan University