Rene Montoya

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Promoted exceptional customer service by engaging clients on sales floor.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Effectively coached team members to reach weekly and monthly sales goals.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

• Responded to public inquiries to provide information about programs and facilities.
• Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
• Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
• Implemented and developed programs to promote physical fitness, teamwork and healthy living.
• Factored-in abilities, needs and interests of participants in development of events and programs.
• Maintained order among participants and spectators to enforce conduct rules conformance.

• Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.

.

• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.