Rene Murphy
Concord,CA
Summary
Human Resources and Learning & Development professional with over 25 years of experience, including 15 years in Retail Branch Management and 11 years specializing in Learning and Development. Proven track record of leading complex initiatives, driving business transformation, and enhancing operational efficiency. Highly skilled in stakeholder collaboration, project management, risk mitigation, and team leadership. Known for fostering inclusive environments, optimizing performance, and delivering results aligned with business priorities.
Overview
26
26
years of professional experience
Work History
Learning and Development Consultant
Wells Fargo & Company
05.2014 - Current
- Lead and facilitate enterprise learning programs, including complex virtual and in-person training initiatives across multiple business lines, ensuring alignment with organizational strategy and risk guidelines.
- Consult with department leaders to identify capability gaps and deliver targeted solutions that enhance employee skills and performance.
- Implement Agile principles to optimize training delivery and adapt curriculum based on feedback, resulting in improved learner engagement and knowledge retention.
- Manage and analyze participant data and survey results to refine learning experiences, increasing Level 1 engagement scores to 98.62%.
- Foster partnerships with SMEs, leadership, and business units to streamline learning processes and align with business priorities.
- Provide coaching and mentorship to peers and new facilitators, enhancing onboarding experiences and promoting professional development.
- Actively participate in DE&I initiatives and Employee Resource Networks, driving inclusive practices and community engagement.
- Proactively identify risk issues, escalate concerns, and ensure compliance with curriculum delivery standards, mitigating potential operational risks.
Branch Manager
Wells Fargo & Company
03.2009 - 05.2014
- Directed daily operations of a high-volume retail banking branch, managing customer relationships across mass market, affluent, and small business segments.
- Led a team of direct and indirect reports, focusing on performance management, talent development, and team engagement.
- Executed strategic initiatives to enhance the customer experience, streamline operations, and increase branch efficiency.
- Maintained accurate human resource records, ensured regulatory compliance, and conducted audits to mitigate risk.
- Served as a trusted advisor and role model for delivering exceptional customer service and building long-term client relationships.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Branch Operations Manager
Wells Fargo & Company
08.1999 - 03.2009
- Supervised risk and compliance of teller operations, ensuring timely and accurate processing and superior customer service.
- Coached and developed a diverse team, resulting in improved productivity and successful achievement of business goals.
- Conducted operational reviews and audits, identifying process gaps and implementing corrective actions to enhance efficiency.
- Partnered with cross-functional teams to implement new systems, ensuring seamless integration and minimal disruption to branch operations.
- Provided leadership in change management, supporting team adaptability during transitions and process updates.
Skills
- Business Execution & Transformation
- Project & Program Management
- Risk Mitigation & Compliance
- Agile Principles & Execution
- Strategic Planning & Analysis
- Organizational Change Management
- Learning & Development Facilitation
- Cross-functional Team Collaboration
- Stakeholder Engagement
- Diversity, Equity & Inclusion Advocacy
- Community Outreach & Engagement
- Coaching & Mentorship
- Blended Learning & Virtual Training
- Continuous Process Improvement
Timeline
Learning and Development Consultant
Wells Fargo & Company
05.2014 - Current
Branch Manager
Wells Fargo & Company
03.2009 - 05.2014
Branch Operations Manager
Wells Fargo & Company
08.1999 - 03.2009
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