Rene Normand

• Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
• Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
• Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
• Assures written/electronic orders for all appointments are received. Problem solve all discrepancies at the time of scheduling, or before patient encounter, with provider input regarding prep and anesthesia.
• Provide patient education and preparation materials.
• Participate in any necessary authorization process or activities with insurance/managed care.
• Responsible for all activities associated with administrative practice operations including checking patients in, collecting co-payments, scanning documents, taking and making phones calls, scheduling appointments, communicating through email and fax orders for patients and checking patients out.
• Providing excellent service to patients and family members both in person and on the phone.
• Work as a team member serving as a liaison between the patient, medical support staff and providers.
• Maintain complete patient confidentiality.
• Proficient use of Epic.

• Responsible for taking phone calls from shareholders and financial advisors to assist with any account inquiries and facilitation financial transactions.
• Processed new accounts, cash investments, liquidations and exchanges.
• Organized and conducted several training programs for my team.
• Proficient with Putnam's Intranet system.

• Take phone calls from potential clients and hospitality representatives
• Greet clients
• Computer searches for potential candidates for specific job opportunities our clients need to have filled.
• Client billing

Responsible for Front-of-the-House and kitchen staff in a high-volume restaurant.

• Developed by management skills, while performing various roles including opening management shifts, food ordering, inventory control, receiving orders, organizing the kitchen for efficiency and functionality, co-organizer for all employee meetings.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Project Exceed Trainer

• One of sixteen employees selected nationwide to implement Applebee's newest concept "Project Exceed". This project involved in-depth training of all levels of personnel.
• Over an eight month period I converted 25 restaurants in sixteen states. I interacted with employees of various and diverse background who functioned as Front-of-the-house and Back-of-the-House employees, Managers, General Managers, District Managers, Directors of Operations, Vice Presidents and owners of various Applebee's franchises.
• This project increased my knowledge of Applebee's old and new specifications while enhancing my leadership skills such as adaptability to new situations, It also enhanced my ability to handle challenging situations with a positive attitude and time management.