Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Rene Pacheco

FLAGSTAFF,AZ

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed as a General Manager at Crumbl Cookies. Proven ability to lead teams, enhance guest engagement, and streamline operations, contributing to financial stability and employee satisfaction. Expertise in staff training and development, ensuring high performance and operational excellence.

Overview

6
6
years of professional experience

Work History

Server

Puebla Sunrise Cafe
05.2025 - Current
  • Delivered exceptional customer service in high-pressure dining environment.
  • Managed food and beverage orders efficiently to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure timely and accurate meal preparation.
  • Trained and mentored new team members on service protocols and menu knowledge.
  • Resolved customer inquiries and complaints promptly to maintain positive dining experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Trained and mentored new team members on operational procedures and best practices.

General Manager

Hurtado BBQ
11.2024 - 04.2025
  • Assisted in developing operational strategies for improved efficiency.
  • Supported daily management tasks, ensuring smooth workflow and team coordination.
  • Learned and implemented safety protocols to maintain a secure work environment.
  • Coordinated team schedules to optimize resource allocation and productivity.
  • Engaged in training sessions for new staff on company policies and procedures.
  • Contributed to inventory management processes, ensuring accurate stock levels.
  • Participated in team meetings to discuss performance improvements and challenges.

General Manager

Crumbl Cookies
10.2019 - 10.2024
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.

Education

High School Diploma -

Alfonso Calderon
Puebla, Mexico

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Team leadership
  • Staff training and development
  • Staff management

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Server

Puebla Sunrise Cafe
05.2025 - Current

General Manager

Hurtado BBQ
11.2024 - 04.2025

General Manager

Crumbl Cookies
10.2019 - 10.2024

High School Diploma -

Alfonso Calderon

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Rene Pacheco