Summary
Overview
Work History
Education
Skills
Timeline
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Rene Payne

Broomfield,CO

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and organization. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

Overview

8
8
years of professional experience

Work History

Babysitter/Nanny

Various
02.2016 - Current
  • Supported families requiring additional care for children ranging from infant through school age
  • Balanced children's schedules with regular rest, play, and academic hours
  • Developed child-friendly, nutritious menus for meals and snacks
  • Engaged with children in care on developmentally appropriate levels
  • Helped children develop positive social abilities and life-long learning skills
  • Protected children by monitoring behaviors and maintaining safety at all times.

Barista

Dutch Bros Coffee
03.2023 - 09.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Guest Service Agent

Wyndam Hotel
03.2022 - 12.2022
  • Completed registration process by inputting information, confirming details and distributing related paperwork
  • Met fee obligations with accurate handling of cash, credit and debit transactions through POS system
  • Maintained thorough knowledge of hotel services, amenities, room locations and rates and local attractions
  • Handled guest check-ins and reservations, verifying details and processing account charges
  • Kept records of room availability and guests accounts to confirm and cancel reservations for guests
  • Resolved guest complaints professionally and courteously
  • Understood and enforced hotel credit policies, accounted for cash and made deposits following hotel policies
  • Coordinated guest room maintenance work with engineering and maintenance division.

Cashier

Michaels
01.2021 - 08.2021
  • Maintained clean, organized, and well-stocked checkout areas
  • Provided information to customers on products or services
  • Explained promotions and special offers to customers
  • Engaged with customers while completing cash register transactions
  • Gave customers information about upcoming promotions and available items
  • Promoted loyalty programs and store cards
  • Worked with customer service leaders and managers to meet customer needs
  • Prevented losses by watching for suspicious behavior
  • Fixed checkout merchandise displays with continuous resets during down periods
  • Kept customers happy by quickly processing payments and bagging purchases
  • Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.

Education

Vocational Certificate - Medical Office Administration

Concorde Healthcare Career College
Aurora, CO
08.2024

High school diploma -

Centaurus High School
Lafayette, CO
12.2021

Skills

  • Organizational skills
  • Customer service
  • Multi-tasking
  • Problem solving
  • Writing Skills
  • Communication skills
  • Problem-solving
  • Flexibility
  • Team Work
  • Reliability
  • Child care

Timeline

Barista

Dutch Bros Coffee
03.2023 - 09.2023

Guest Service Agent

Wyndam Hotel
03.2022 - 12.2022

Cashier

Michaels
01.2021 - 08.2021

Babysitter/Nanny

Various
02.2016 - Current

Vocational Certificate - Medical Office Administration

Concorde Healthcare Career College

High school diploma -

Centaurus High School
Rene Payne