Rene Perez

Maintain Community Center and outside locations.

• Emptied trash cans to keep building clean and free of germs.
• Maintained clean and comfortable environments in buildings by vacuuming, cleaning, and mopping.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
• Collaborated with other custodial staff to complete larger projects efficiently and effectively.
• Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.

• Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
• Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
• Ensured student safety by diligently monitoring crosswalks and traffic during arrival and dismissal times.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
• Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
• Arranged special transportation for guests and booked taxis and business-class vehicles.
• Built positive customer rapport for courteous, friendly and professional service.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Answered guest's questions about property amenities and services.

• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Motivated, trained, and disciplined employees to maximize performance.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.