Renée Porter
Burke,VA
Summary
IT professional with over 20 years of experience in IT environments, specializing in software development, project management, business analysis, and process improvement. Proven expertise in Agile and Waterfall methodologies, risk management, change management and quality assurance. Skilled in managing multiple projects simultaneously, developing policies, and enhancing customer relationships. Lean Six Sigma Black Belt with strong analytical abilities and exceptional communication skills, committed to delivering high-quality results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior IT Project Manager
General Services Administration (GSA/FAS)
Washington DC
08.2022 - 02.2025
- Managed cloud migration initiative aimed at streamlining processes for critical applications.
Established and maintained an intake process for new enhancement requests for legacy system.
Focused on delivering quality customer service and improving customer experience.
Conducted regular meetings with business owners to elicit requirements and address key issues.
Collaborated with IT teams to clarify product functionalities and security requirements.
Analyzed business processes to identify improvement opportunities, and developed process flows using MS Visio.
Engaged in Agile ceremonies while managing project documentation in JIRA and Confluence.
Supervisory IT Specialist
Veterans Affairs (VA)
Washington DC
01.2021 - 08.2022
- Directed VA Agile Center of Excellence (ACOE) Methodology team to enhance digital transformation initiatives.
Developed delivery approach for Product Line Management (PLM) to establish quality standards.
Integrated development, testing, operations, and shared services staff into self-sustaining teams.
Led cross-functional teams to gather and define comprehensive business requirements.
Established metrics to assess Product Line performance and drive improvements.
Created guidelines for adapting DevSecOps (DSO) CI/CD processes to automate and streamline releases.
Planned work and prioritized user stories in JIRA and Confluence for effective project management.
Provided leadership and mentorship to ACOE Methodology personnel, fostering a collaborative environment.
Senior IT Specialist/Methodology Lead
Veterans Affairs (VA)
Washington DC
04.2019 - 01.2021
- Led ACOE Methodology team in delivering VA IT policy and guidance on time and within budget.
- Managed project priorities and deliverables, ensuring timely completion of work products.
- Developed and maintained comprehensive business process documentation to support customer initiatives.
- Oversaw development of Software Development Life Cycle (SDLC) policies for IT strategic initiatives.
- Collaborated with cross-functional Tiger Teams to define project scope and assess stakeholder needs.
- Delivered written and oral presentations to senior leadership and key stakeholders.
- Managed contractor resources assigned to support ACOE Methodology and project objectives.
IT Specialist/Release Agent
Veterans Affairs (VA)
Washington DC
07.2018 - 04.2019
- Provided governance and oversight for release readiness in VA Release Readiness Office.
Ensured IT projects met customer requirements and quality standards through rigorous evaluation.
Collaborated with Project Managers to ensure compliance with security and regulatory requirements.
Conducted detailed technical quality assurance and control activities to audit product data accuracy.
Senior Business Analyst/Process Engineer Consultant
GSA/FAS
Washington DC
07.2017 - 07.2018
- Led cloud migration and consolidation for multiple applications within Enterprise Asset Management and Fleet business lines.
Conducted needs analysis to define and develop customer requirements.
Facilitated cross-functional brainstorming sessions to gather requirements and identify pain points.
Developed As-Is and To-Be process flows using MS VISIO to improve operational efficiency.
Tracked program-level requirements, epics, user stories, and features utilizing JIRA.
Provided leadership and mentorship to two junior consultants for professional development.
Knowledge Management/Process Improvement Consultant
GSA/PBS
Seattle, Washington
10.2015 - 09.2017
- Developed and implemented Continuous Process Improvement framework and Knowledge Management program in PBS Northwest Arctic Region 10.
- Collaborated with senior leadership on strategic planning for CPI and KM initiatives.
- Facilitated cross-functional brainstorming sessions to document processes and identify pain points.
- Conducted qualitative analysis to eliminate redundancies in budgeting processes.
- Created As-Is and To-Be process flows, change management strategies, and standard operating procedures.
- Established intake process and documented To-Be process flows for GSA ABP budget process.
- Designed content management protocols for Knowledge Management program, enhancing knowledge sharing practices.
- Delivered Knowledge Management training to all regional employees, promoting effective utilization of resources.
Sr. Business Analyst/Process Engineer Consultant
National Labor Relations Board (NLRB)
Washington DC
04.2014 - 05.2015
- Formulated functional requirements for Siebel Case Management system.
Acted as Scrum Master, overseeing all Agile ceremonies effectively.
Authored epics and user stories; executed functional, system, integration, and user testing.
Partnered with development team to ensure technical design met system specifications.
Produced wireframe diagrams for application screen designs.
Led demos of minimum viable products (MVPs) showcasing system enhancements.
Mapped As-Is and To-Be processes to facilitate new development initiatives.
Gathered user requirements while producing detailed user training documentation.
Process Improvement Manager Consultant
VT iDirect
Herndon, Virginia
04.2013 - 10.2013
- Documented procurement-to-implementation requirements alongside As-Is and To-Be business processes.
Crafted business/system requirements and SOPs for IT PMO and Product Engineering teams.
Established standardized templates to streamline product and service lifecycles.
Performed qualitative analysis, providing requirements for automation of employee exception reporting.
IT Quality Assurance Manager Consultant
Department of Justice (DOJ)
Washington DC
06.2009 - 02.2013
- Served as Quality Assurance Manager for DOJ criminal and civil booking systems.
- Translated complex business requirements into actionable system requirements.
- Created use cases and As-Is and To-Be process flows using MS VISIO.
- Developed domain models and architectural wireframe diagrams utilizing UML.
- Formulated test cases and executed automated testing on web services.
- Authored comprehensive SOP for Operations and Maintenance functions, covering system architecture and incident handling.
- Conducted user acceptance testing on .Net and Java-based Universal Biometric system.
- Certified code deployment prior to production release, ensuring quality standards.
Senior IT Program/Project Manager Consultant
GSA/PBS
Washington DC
09.2005 - 06.2009
- Led PBS Knowledge Management program as Program/Project Manager, overseeing five contractors.
- Managed project plans, schedules, risk registers, and milestones to ensure timely contract deliverables.
- Conducted project, resource, and budget planning for efficient program execution.
- Assisted in creating KM Strategic Plan to guide knowledge management initiatives.
- Established SDLC project management SOP for junior staff to enhance skill development.
- Created business and system requirements along with As-Is and To-Be process maps for KM collaborative efforts.
- Standardized processes, tools, and training for National Program Management strategic initiative.
- Delivered comprehensive training to Assistant Commissioners and Directors on new national standards.
Acting Manager/IT Project Manager Consultant
Sprint/Nextel
Herndon, Virginia
01.2005 - 09.2005
- Directed a team of 25 contractors in Load and Performance Testing organization.
Formulated budgets, managed staffing, and oversaw acquisitions and procurement processes.
Executed oversight for multiple Sprint/Nextel integration initiatives in L&P testing.
Facilitated weekly status meetings with Director of Load and Performance.
Managed all projects within Load & Performance Test organization as Project Manager.
Created comprehensive project plans, schedules, risk registers, and milestones.
Established methods to monitor and evaluate project performance effectively.
Business/Systems Analyst Consultant
GSA/PBS
Washington DC
05.2003 - 04.2005
- Conducted analysis and requirements development for PBS Environmental Management programs.
Facilitated brainstorming sessions with regional environmental engineers to generate innovative solutions.
Created As-Is and To-Be process flows to optimize operational workflows.
Executed system testing and coordinated user acceptance testing to validate functionality.
Education
Some College (No Degree) - Business Administration
Madonna University
Skills
- IT project and program management
- Business and system requirements
- Quality assurance and management
- Lean Six Sigma methodologies
- Continuous process improvement
- Process mapping and reengineering
- Knowledge management strategies
- Risk assessment and management
- Release and change management
- Agile development methodology
- Waterfall development methodology
- Scaled Agile Framework (SAFe)
- DevSecOps practices
Certification
- Lean Six Sigma and Six Sigma Green Belt Certification, Villanova University
- Six Sigma Black Belt, Simplilearn
- SAFe Agilist-5 Certification, Scaled Agile Framework
- SAFe DevOps Practitioner Certification, Scaled Agile Framework
- SAFe Program Consultant, Scaled Agile Framework
- Certified Scrum Master, Scrum Alliance
- Contracting Officer’s Representative Course, Management Concepts
- Essential Skills for Managing Projects and Risk Assessment Certification, Griffin Tate Group
Security Clearances
Active Public Trust Security Clearance
Timeline
Senior IT Project Manager
General Services Administration (GSA/FAS)
08.2022 - 02.2025
Supervisory IT Specialist
Veterans Affairs (VA)
01.2021 - 08.2022
Senior IT Specialist/Methodology Lead
Veterans Affairs (VA)
04.2019 - 01.2021
IT Specialist/Release Agent
Veterans Affairs (VA)
07.2018 - 04.2019
Senior Business Analyst/Process Engineer Consultant
GSA/FAS
07.2017 - 07.2018
Knowledge Management/Process Improvement Consultant
GSA/PBS
10.2015 - 09.2017
Sr. Business Analyst/Process Engineer Consultant
National Labor Relations Board (NLRB)
04.2014 - 05.2015
Process Improvement Manager Consultant
VT iDirect
04.2013 - 10.2013
IT Quality Assurance Manager Consultant
Department of Justice (DOJ)
06.2009 - 02.2013
Senior IT Program/Project Manager Consultant
GSA/PBS
09.2005 - 06.2009
Acting Manager/IT Project Manager Consultant
Sprint/Nextel
01.2005 - 09.2005
Business/Systems Analyst Consultant
GSA/PBS
05.2003 - 04.2005
Some College (No Degree) - Business Administration
Madonna University
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