Rene’ Qualls
Bella Vista,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Resolution Specialist III
Walmart, Inc
09.2017 - 05.2022
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Participated actively in ongoing professional development opportunities to stay current on industry best practices and enhance personal skillset.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Resolved problems, improved operations and provided exceptional service.
- Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
Office Manager/Bookkeeper
Meridian Group, LLC
11.1998 - 01.2017
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Accounting
Mt San Jacinto College
San Jacinto, CASkills
- Information Collection
- Document Preparation
- Conflict resolution skills
- Friendly, Positive Attitude
- Multitasking
- Assertiveness
Timeline
Resolution Specialist III
Walmart, Inc
09.2017 - 05.2022
Office Manager/Bookkeeper
Meridian Group, LLC
11.1998 - 01.2017
No Degree - Accounting
Mt San Jacinto College
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