Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ESTRELLA REYES

Temecula,CA

Summary

Multi-talented, energetic, bilingual services professional bringing 8+ years combined experience in fast-paced environment including large banquet venues and 453 guest capacity restaurant as Supervisor, Lead Cashier, Server, Busser and Hostess. Dedicated to maintaining a positive attitude and great sense of humor during stressful peak hours while delivering prompt, welcoming service to all customers. Adept at satisfying even the most demanding guests! Agilysys, COV and Micros system trained. Described as an extremely ethical, reliable and successful multi-tasker. Enjoy helping team members and cultivating leadership skills when coaching new staff, thus facilitating smooth operations - in addition to maintaining a sanitary, organized, inviting workplace.

Overview

12
years of professional experience

Work History

Harrah's Resort Southern California
Valley Center, CA

DUAL RATE SUPERVISOR
06.2018 - Current

Job overview

  • Adjust Servers' section assignments to keep pace with Restaurant needs; factoring in employee knowledge, customer demands, or last minute changes due to team member call-outs.
  • Take /direct calls, handle cash, void transactions, finalize Daily Reports.
  • Continually monitor dining rooms for seating availability, servicing and table bussing, maximizing table turns by assisting coworkers whenever possible; maintaining well-attended to, appealing workplace.
  • Organize seating for large parties, arrange tables, chairs, place settings, and accommodate individuals or groups with special needs.
  • Maintain consistently courteous, professional demeanor with guests; immediately addressing and resolving concerns with grace and poise.
  • Maintain clean and well-organized areas to avoid violations or unnecessary work delays due to hazards, inefficient layouts or damage; immediately calling "Hot Sauce Team" to expedite any needed repairs.
  • Uphold highest health and safety standards including handling of food, beverage and dining ware, monitoring quality of food line, referring accidents immediately to EMT's.

Harrah's Resort Southern California
Valley Center, CA

SERVER
07.2013 - Current

Job overview

As Server /Supervisor, continually monitor 100+ table dining room for seating availability, service, safety and well-being of guests, increasing customer satisfaction with timely table check-ins to assess food and beverage needs, buss and re-stage tables and assist co-workers with any task to keep restaurant operating efficiently.

  • Encourage cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Memorize orders, document allergies or special requests and follow up with kitchen personnel to foster top-quality service and minimize complaints.
  • Frequently serve more than 20+ tables at a time in busy, 100 table environment; enhancing operational efficiency by using slower periods to restock customer supplies...including ice, condiments, utensils and napkins.
  • Arrange tables, follow established preparation procedures to provide guests with excellent dining experiences and foster repeat business never neglecting relationships with regular customers and anticipating their needs.

Harrah's Resort Southern California
Valley Center, CA

CASHIER /CASHIER LEAD
06.2012 - 06.2013

Job overview

As first point of contact, consistently demonstrated professional, friendly and engaging hospitality; made eye connection, greeted and established rapport with guests while providing attentive service. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

  • In 6 months, elevated to Lead Cashier. Trained new cashiers on POS and guest coupon COV system operation, customer service strategies and sales goals; mentoring their development with positive and encouraging techniques to maximize performance.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Responsible for security of own drawer, meeting legal standards, collecting mixed and regular forms of payment, making change and processing credit cards, accounting for - and separating - transaction types and filing payment records prior to delivery to Income Verification Department.
  • Reviewed and resolved differences between accounting information and cash drawer, making "Blind Drop" of any unaccounted for monies.

Harrah's Resort Southern California
Valley Center, CA

HOUSEKEEPER
06.2012 - 06.2013

Job overview

  • Took great pride in job well-done
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance, and deep cleaned, disinfected and mopped to maintain clean and comfortable environment.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next.

Education

Fallbrook High School
Fallbrook, CA

High School Diploma
06.2012

University Overview

Awarded Student of the Year

Paul Mitchell School of Cosmetology
Temecula, CA

Certificate
06.2012

University Overview

  • Degree in Cosmetology

Skills

  • Effective Bilingual Communicator
  • Leader with knowledge of supervisory concepts
  • Daily Sales accounting
  • Swift recognition and resolution of problems or issues
  • Inventory oversight and reordering
  • Multitask well under pressure
  • Professional appearance, upbeat, positive, punctual
  • Micros System, COV, Agilysys POS trained, Microsoft Office
  • Quick learner, responsible, reliable, outgoing
  • Team player: Develop and maintain positive work relations
  • Staff Management, Training and Development
  • Inventory oversight
  • Cash handling expertise, payment processing accuracy

Timeline

DUAL RATE SUPERVISOR
Harrah's Resort Southern California
06.2018 - Current
SERVER
Harrah's Resort Southern California
07.2013 - Current
CASHIER /CASHIER LEAD
Harrah's Resort Southern California
06.2012 - 06.2013
HOUSEKEEPER
Harrah's Resort Southern California
06.2012 - 06.2013
Fallbrook High School
High School Diploma
Paul Mitchell School of Cosmetology
Certificate
ESTRELLA REYES