Rene' Rempher
Lansing,MI
Summary
Dynamic Community Health Representative with proven expertise at Ingham County Health Department, excelling in customer service and data entry. Recognized for enhancing service delivery and resolving inquiries with empathy, fostering client loyalty. Proficient in Microsoft Excel and adept at managing high call volumes while maintaining professionalism and a positive demeanor.
Overview
18
18
years of professional experience
Work History
Community Health Rep 111
Ingham County Health Department
02.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Collaborated with team members to enhance service delivery and streamline processes.
- Adapted quickly to new software tools, improving efficiency in handling customer requests.
- Handled high call volumes while maintaining professionalism and a positive attitude.
General Office Assistant
State of Michigan / Abacus
04.2023 - 12.2024
- Performed data entry tasks efficiently, ensuring accuracy of information entered into databases or spreadsheets.
- Collaborated with team members to ensure smooth office operations and maintain a positive work environment.
- Enhanced office efficiency by organizing and maintaining a comprehensive filing system.
- Handled sensitive information discreetly while maintaining confidentiality at all times during daily tasks.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
Community Health Representative
Ingham County Health Department
02.2008 - 03.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and processed transactions accurately.
- Collaborated with team members to enhance service delivery standards.
- Participated in training sessions to improve product knowledge and service skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Administrative Medical Assistant (Diploma) - Administrative Medical Assistant
Baker College
Cadillac, MI09-1996
Skills
- Customer service
- Active listening
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Microsoft Excel
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Appointment scheduling
Timeline
Community Health Rep 111
Ingham County Health Department
02.2025 - Current
General Office Assistant
State of Michigan / Abacus
04.2023 - 12.2024
Community Health Representative
Ingham County Health Department
02.2008 - 03.2023
Administrative Medical Assistant (Diploma) - Administrative Medical Assistant
Baker College