Rene Restrepo
301 Sw 1 St Av Apt 2617 Fort Lauderdale ,FL
Summary
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
23
23
years of professional experience
Work History
Housekeeper Manager
Pier Sixty-Six Hotel & Marina
Fort Lauderdale, FL
01.2025 - Current
- Managed housekeeping staff and assigned tasks to ensure efficient operations of the department.
- Developed training materials for new hires, ensuring they were properly trained on their duties and responsibilities.
- Maintained accurate records of all cleaning activities including room inspections, linen inventories, and supply orders.
- Analyzed customer feedback surveys regarding the quality of service provided by housekeeping staff members.
- Resolved complaints from guests related to housekeeping services in a timely manner.
Supervisor
Four Seasons Hotel
Fort Lauderdale, FL
02.2019 - 11.2024
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
Assistant Manager
Ritz-Carlton
Miami Beach, FL
01.2003 - 08.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Bachelor of Science - Hospitality Administration And Management
San Ignacio University
Miami, FL08-2017
Bachelor of Arts -
Miami Dade College
Miami, FL01-2003
Skills
- Staff management
- Training development
- Inventory control
- Quality assurance
- Record keeping
- Customer relationship management
- Complaint resolution
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Housekeeper Manager
Pier Sixty-Six Hotel & Marina
01.2025 - Current
Supervisor
Four Seasons Hotel
02.2019 - 11.2024
Assistant Manager
Ritz-Carlton
01.2003 - 08.2016
Bachelor of Science - Hospitality Administration And Management
San Ignacio University
Bachelor of Arts -
Miami Dade College
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